I bought this machine on 08/09/2007 and I have been pleased with its performance until the motor broke down on 17/04/08, which means I could use it for only 7 months. Following Vax instructions for under warranty repairs I brought my machine to their local repair centre where it has been sitting for 10 days without nobody repairing it or updating me until I have complained with Vax service manager who only then informed me that there were no spare motors available for the repair. He then instructed me to call their premium rate phone line (of course, so they can get money even from the customers complaining on the phone!) to ask for a replacement. It has then taken them another week to get my machine sent from their local service centre to their headquarters in order to ship a replacement, which I still haven't seen. I have chased them more than 6 times and the last time I called (08/05) the service agent on the phone was rude, unprofessional and completely unsympathetic: she would not let me explain how long this had been taking, not how much inconvenience this is causing to me because I am a dust mite allergy sufferer, she just wanted to get rid of me as quickly as possible, while informing me that I had to wait another 10 days before seeing a replacement vacuum cleaner. At this point I asked to speak to her manager, but I was put through only to her team leader, since probably Vax managers are too busy to deal with insignificant customers. The team leader at least listened and promised to get the replacement machine sent on their fastest delivery service which usually takes 3-4 working days. I am still waiting. I will never purchase a Vax product again and I would never advise anybody to buy one.
More details
Performance
Good
Ease of use
Easy
User's Manual
Fair
Maintenance
Easy
Noise
Very loud
Safety
OK
Value for money
Poor
How much did you pay?
£75
Special features?
pet air brush
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