xilr8 1

xilr8

Add to my Circle of Trust

Subscribe to reviews

About me:

Member since:19.01.2001

Reviews:3

Members who trust:1

Quote-start

My bad experience with Volkswagen

Quote-end
25.01.2001

Advantages:
Reputation & Safety

Disadvantages:
Poor quality, poor customer service, expensive

Recommendable No:

Detailed rating:

Value for Money

Road Handling

Comfort

Features

Fuel consumption

Looks

8 Ciao members have rated this review on average: very helpful See ratings
very helpful by (63%):
  1. Mitsudan
  2. sparkydog
  3. wilsam00
and 7 other members
helpful by (38%):
  1. danielalong
  2. peanut1973
  3. mjammy44
and 3 other members

View all ratings

The overall rating of a review is different from a simple average of all individual ratings.

Share this review on Google+

Last year I ordered a brand new VW Golf (1.6SE), my first ever VW, I eagerly awaited for it to arrive on the 7th Jan 2000. Fantastic I thought - great car, great quality, good reputation... little did I realise the problems I would have over the year... within a week I found that, even though the pre-delivery inspection had everything ticked, the headlights were out of alignment, the windscreen wipers hit the door when operating, washer jets were pointing to the sky, the drivers side internal door handle was set about half an inch in more that the passenger side, the bonnet wouldn't close, the steering wheel wasn't straight and all of the lights dimmed when closing any of the electric windows - bum I thought, and took it to my local garage to be fixed... one of the sales guys had a look at the car and agreed all the faults, and took it in for repair, got the car back - I was then told that they couldn't repair the door handle as it was "within tolerance" and the lights dimming was standard (showed me another golf that did the same) - he then told me that I would have to drive 20 miles to another garage to go and have the bonnet looked at... I phoned the careline, about 3 or 4 weeks later I received a letter back and a phone call from the garage I purchased the car from saying that there would have been no problems as the car wouldn't have left the garage in that state - they didn't understand the fact that the servicing garage had found and repaired the faults... then after a heated conversation, they said that due to the amount of cars sold theres bound to be 1 or 2 like this and not to worry as there's unlike to be any more problems in the future...
Finally, got everything resolved... within 6 months I had taken the car the drivers side door leaked, there was loads of wind noise, the brakes were spongy, I found it really difficult to engage 1st and 2nd gear, the dashboard was out of alignment, one of the rear headrests didn't lock, damage to the rear seats by seat metalwork when they were folded down... and its due to go in again on the 25th Jan to have drivers side seat repaired, headlights reseated, bonnet repaired again, sunroof creaking, different coloured body panels looked at, drivers side door creaking, and it pulling to the left sorted (they've said that all german cars do this as they're built for german roads)... Its been in and out of the garage several times, and I'm sure that they and the careline are sick of me calling to report more and more faults (although I have received £50 compensation! yippee). I've just taken the car back to get those problems resolved - I received a courtesy car - an x reg polo - that even has problems - steering wheel not straight and bubbles in the plastic coating on the dashboard...!
I bought a VW thinking that I would be buying a fantastic car, get great service and keep its depreciation down - instead I've been fobbed off - they state that if the car had a fault reoccuring 3 times it would be replaced - instead I've had nearly 40 faults and no satisfaction, VW's customer service is not as good as it could be, and VW has definately lost this customer.

  Write your own review

Share this review on Google+

« Previous review   Next review »

Rate this review »

How helpful would this review be to a person making a buying decision? Rating guidelines

Rate as exceptional

Rate as somewhat helpful

Rate as very helpful

Rate as not helpful

Rate as helpful

Rate as off topic

Write your own review Write a review and you will earn 0.5p per rating if other members rate your review at least helpful. Write a review and you will earn 0.5p per rating if other members rate your review at least helpful.   Report a problem with this review’s content

Comments about this review »

sparkydog 09.10.2001 19:36

Very interesting op- I have heard that VW quality control isn't always what it's cracked up to me, and the poor customer service you received doesn't help. Hope you have better luck with another brand of car! Good opinion, thank you.

wilsam00 06.10.2001 22:58

You wouldent have had any of those problems or any others for that matter with Skoda .Theres a roumour going around that the new Golf is the worst VW in the last 20 years after reading your op thats belivable!.Sam A good op!.I doubt your next car will be Volkswagen then?!

xilr8 26.02.2001 22:11

I honestly wouldn't - I'm only getting a beetle because the dealership have offered me the same price as I would get selling privately - 10.5k - I bought it for 14.5k a year ago, and I've got commitments with HP. Over and above that - they're customer service is abismal.

Add your comment

max. 2000 characters

  Post comment

Similar offers for Volkswagen Golf IV 1.6 »

1 to 3 out of 3 similar offers for Volkswagen Golf IV 1.6
ATEC Ignition Cable Kit 4-parts AUDI A3 8L1 1.6, SEAT CORDOBA 6K2 1.6 +VARIO 5K5, IBIZA MK 3 III 6K1 1.6, LEON 1M1 1.6, TOLEDO MK 2 II 1M2 1.6, SKODA OCTAVIA 1U2 1.6 +COMBI 1U5, VW BORA 1J2 1.6 +ESTATE 1J6, CADDY MK 3 III VAN 1.6, GOLF MK 3 III 1H1 1.6 +CONVERTIBLE 1E7 +VARIANT 1H5, GOLF MK 4 IV 1J1 1.6 +CONVERTIBLE 1E7 +VARIANT 1J5, POLO CLASSIC 6KV2 100 1.6, POLO CLASSIC 6kV5 1.6

ATEC Ignition Cable Kit 4-parts AUDI A3 8L1 1.6, SEAT CORDOBA 6K2 1.6 +VARIO 5K5, IBIZA MK 3 III 6K1 1.6, LEON 1M1 1.6, TOLEDO MK 2 II 1M2 1.6, SKODA OCTAVIA 1U2 1.6 +COMBI 1U5, VW BORA 1J2 1.6 +ESTATE 1J6, CADDY MK 3 III VAN 1.6, GOLF MK 3 III 1H1 1.6 +CONVERTIBLE 1E7 +VARIANT 1H5, GOLF MK 4 IV 1J1 1.6 +CONVERTIBLE 1E7 +VARIANT 1J5, POLO CLASSIC 6KV2 100 1.6, POLO CLASSIC 6kV5 1.6

Please refer to the vehicle list for all suitable vehicles and any technical restrictions ... more

in menu item "product details"!Brand new,
ready-to-fit, first class quality product
including a 2 year warranty!Price including VAT!

 Visit Shop  >
amazon marketplace sports
Postage & Packaging:  £8.90
Availability:  Usually dispatched within 1-2 business days...

Atec 4x Ignition coil/ Pencil coil AUDI A1 8X, A2 8Z, A3 8P, SEAT ALHAMBRA 710, ALTEA 5P+XL, CORDOBA 6L, IBIZA MK 4 IV, 6L 5, V 6J, LEON 1M, TOLEDO MK 2 II 1M, SKODA FABIA 6Y, OCTAVIA 1U 1Z, ROOMSTER 5J SUPERB 3T, YETIL 5L, VW BORA 1J, CADDY MK 3 III, EOS 1F, GOLF MK 4 IV, PLUS 52, MK 5 V 1K, 6 VI AJ, JETTA MK 3 III 1K, PASSAT 3C, POLO 6R 9N, SCIROCCO 137, SHARAN 7N, TIGUAN 5N, TOURAN 1T

Atec 4x Ignition coil/ Pencil coil AUDI A1 8X, A2 8Z, A3 8P, SEAT ALHAMBRA 710, ALTEA 5P+XL, CORDOBA 6L, IBIZA MK 4 IV, 6L 5, V 6J, LEON 1M, TOLEDO MK 2 II 1M, SKODA FABIA 6Y, OCTAVIA 1U 1Z, ROOMSTER 5J SUPERB 3T, YETIL 5L, VW BORA 1J, CADDY MK 3 III, EOS 1F, GOLF MK 4 IV, PLUS 52, MK 5 V 1K, 6 VI AJ, JETTA MK 3 III 1K, PASSAT 3C, POLO 6R 9N, SCIROCCO 137, SHARAN 7N, TIGUAN 5N, TOURAN 1T

Please refer to the vehicle list for all suitable vehicles and any technical restrictions ... more

in menu item "product details"!Brand new,
ready-to-fit, first class quality product
including a 2 year warranty!Price including VAT!

 Visit Shop  >
amazon marketplace sports
Postage & Packaging:  £8.90
Availability:  Usually dispatched within 1-2 business days...

ATEC Brake discs solid Ø232mm + Brake pads rear AUDI A2 8Z0; AUDI A3 8L1; AUDI TT 8N3 + ROADSTER 8N9; SEAT CORDOBA 6L2; SEAT IBIZA MK 4 IV 6L1; SEAT IBIZA MK 5 V 6J5 + SPORTCOUPE 6J1 + ST 6J8; SEAT LEON 1M1; SEAT TOLEDO MK 2 II 1M2; SKODA FABIA + ESTATE; SKODA FABIA 6Y2 + ESTATE 6Y5 + SALOON 6Y3; SKODA OCTAVIA 1U2 + ESTATE 1U5; SKODA ROOMSTER 5J + PRAKTIK; VW BORA 1J2 + ESTATE 1J6; VW GOLF MK 4 IV 1J1 + VARIANT 1J5; VW NEW BEETLE 9C1, 1C1 + CABRIOLET/CONVERTIBLE 1Y7; VW POLO + SALOON

ATEC Brake discs solid Ø232mm + Brake pads rear AUDI A2 8Z0; AUDI A3 8L1; AUDI TT 8N3 + ROADSTER 8N9; SEAT CORDOBA 6L2; SEAT IBIZA MK 4 IV 6L1; SEAT IBIZA MK 5 V 6J5 + SPORTCOUPE 6J1 + ST 6J8; SEAT LEON 1M1; SEAT TOLEDO MK 2 II 1M2; SKODA FABIA + ESTATE; SKODA FABIA 6Y2 + ESTATE 6Y5 + SALOON 6Y3; SKODA OCTAVIA 1U2 + ESTATE 1U5; SKODA ROOMSTER 5J + PRAKTIK; VW BORA 1J2 + ESTATE 1J6; VW GOLF MK 4 IV 1J1 + VARIANT 1J5; VW NEW BEETLE 9C1, 1C1 + CABRIOLET/CONVERTIBLE 1Y7; VW POLO + SALOON

Please refer to the vehicle list for all suitable vehicles and any technical restrictions ... more

in menu item "product details"!Brand new,
ready-to-fit, first class quality product
including a 2 year warranty!Price including VAT!

 Visit Shop  >
amazon marketplace sports
Postage & Packaging:  £10.99
Availability:  Usually dispatched within 1-2 business days...

Product Information »

Product details

Body Type Hatchback
Available Trims SE, S; SE
Range Volkswagen Golf
Range + Engine Type Golf IV 1.6
Manufacturer Volkswagen
Fuel Type Petrol

Show all Product Information

More reviews »

Review Ratings »

This review of Volkswagen Golf IV 1.6 has been rated:

"very helpful" by (63%):

  1. Mitsudan
  2. sparkydog
  3. wilsam00

and 7 other members

The overall rating of a review is different from a simple average of all individual ratings.

Products you might be interested in »

Volkswagen Golf IV 1.4

Volkswagen Golf IV 1.4

Hatchback - Petrol - Available Trims: E, S

User reviews (13)

Buy Now

Volkswagen Golf 1.6 FSI

Volkswagen Golf 1.6 FSI

Hatchback - Front (FWD) - 6 Speed Manual Gearbox, 6 Speed Automatic, 6 Speed Manual, 5 Speed Manual Gearbox, Manual - 1598, 1595 cc - Max Speed: 119, 117 mph - 115, 102 bhp - Petrol - Available Trims: S, SE, Sport

User reviews (8)

Buy Now

Volkswagen Golf IV 1.9 TDI

Volkswagen Golf IV 1.9 TDI

Hatchback - Diesel - Available Trims: SE, S, GT, E

User reviews (40)

Buy Now



Are you the manufacturer / provider of Volkswagen Golf IV 1.6? Click here