Veterinary Pet Insurance

I was browsing the website in September/October when I was pointed through a freebie site to Pets Pyjamas who had a deal with free pet insurance. Reading through the small print, it looked okay, so I immediately signed up my two cats. I waited for the insurance certificate to come through, but it wasn't issued, so I chased it up by trying to re-register the cats. The website said I had already registered them so I felt pretty confident. My mother had insured her dog with the deal at a similar time and hadn't received her certificate either so I didn't worry unduly. About a month later,one of ... more

Bought my West Highland Terrier slightly more than 1 year ago. My vet suggested I take out a lifelong policy for her. What are lifelong policies? basically if you take out a lifelong policy then if your pet develops a condition e.g arthritis, your insurance company will continue to pay for that condition as long as you continue your policy with them. If you switch to a different company the new insurers could decide not to pay for that condition. Of course you can switch to a different company anytime but it is better to stick to one. Anyway when i first took out a policy, it was with norwich ... more

My experience has been almost identical - but added to that I have been told only 65% of the claim - excess is covered now. Again I have paid for 3 cats for YEARS and I made a claim in Sept after my cat was seriously ill and I have still not received the cheque (Jan). Emails are ignored - the phone is not answered. My premium increased by 33% when my cat turned 9 and I checked out the rates Vs other insurers and it was competitive BUT little did I know in the small print it says only 65% of the claim is covered now. THIS WAS NOT HIGHLIGHTED TO ME. When the cheque is received I will cancel. My ... more

Have had a policy with E&L for several years now and have had to claim a few times as Ellies getting old and needinhg more treatment. Paid in for several years without a claim but when it comes to making a claim it takes them MONTHS to pay out. This latest claim has turned into a doozy. I sent the claim form in in early Feb and finally got a response from the 4 days ago...they were turning the claim down as they said I had already claimed for this condition 3 years ago. I did claim 3 years ago for hip dysplasia but this most recent one was for bloody diahrea medication/tests etc. How could ... more

This company appears to give terrible customer service. I have claimed for two problems with my dog simultaneously, one was a small accident that meant he had to have his paw stitched and the other was infected ears. That was late december 06/ early Jan 07. I Still not recieved cheques despite having recieved letters end of March agreeing amount of settlement and stating that I needed to sign and return paper agreeing amount so cheques could be sent. Two months have passed and despite several phone calls last time I rang I was told they had quite a backlog of claims to settle and I would hear ... more