In case you don't have time to read my long-winded account below here is my summary:
Based on my experience, I would describe Victoria Plumb as follows: Great website, appear to have good range of items, prices look okay, website very efficient at taking order and taking payment straight ... Read review
Advantages: looks good in photos Disadvantages: poor poor quality
the quality of merchandise from this company is appalling, it took four toilets before i got one that wasnt broken or cracked, as we only have one toilet this has been a nightmare, the taps are all leaking and the chrome is peeling off, the bath is starting to crack and split . this has just been a total nightmare and they dont want to know the most annoying thing is that the rest of the bathroom has been tiled around this suite and now i have to ...
bruce5wet 06.11.2009
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Ciao members have rated this review on average: somewhat helpful Review of Victoria Plumb - victoriaplumb.com
Advantages: good value for the product Disadvantages: appalling treatment, illogical reasoning, especially as hire purchase was not the issue
...for baths. found one on victoria plumb that i liked, good price too. and so the saga started: placed the order no problems, had a phone call from the company to arrange delivery. then had another phone call 2 days later to say that they were not happy that the card used to pay for the order was in a different name to the name order placed in. although payment had gone through, they refused to let the prder be delivered, and cancelled it. this is ... ...laced in married name, credit card in pre marriage name. so, thinking logically as i thought, i placed the order in the pre marriage name. but no, payment gone through, but snotty woman called to say she wanted me to send them proof of identity, like a bill to prove that i wasn't scamming them. this is still v perplexing for me as i wasn't buying it on hire purchase, so i refused as this is a gross invasion of privacy, so she cancelled order again. ...
usuallyhappy1 05.11.2009
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Ciao members have rated this review on average: somewhat helpful Review of Victoria Plumb - victoriaplumb.com
Advantages: The door itself is a nice looking product. Disadvantages: CUSTOMER SERVICE IS SHOCKING AND STAFF ARE RUDE
BE WARNED....I wouldn't go near this comany with a barge pole! We bought a shower door from them and had it fitted by qualified bathroom fitters...no problem with the fitting of the door but when you try and use the shower water pours out the bottom of it, its clear the seal provided is inadequate. We contacted the company to request a new seal be posted to us, guess what? they dont want to know, they say they have had no probs with any other door ...
bewarned 16.10.2009
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Ciao members have rated this review on average: somewhat helpful Review of Victoria Plumb - victoriaplumb.com
Advantages: Looks good, but looks can be decieving Disadvantages: Whilst this product looks great, it is very difficult to keep clean due to the shape of the toilet
Service with Victoria Plumb was relatively quick. Their returns system is very expensive as you have to pay £49.95 to return goods and then the same for a replacement. the courier who delivers does not collect, so you have to pay twice, which is a rip off.
Customer service staff are very unhelpful and will not call you back.
Whilst this product looks great, it is very difficult to keep clean due to the shape of the toilet bowl (ledge shape) . Everytime ...
gdsouza208 06.10.2009
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Ciao members have rated this review on average: somewhat helpful Review of Victoria Plumb - victoriaplumb.com
Advantages: I can't think of a single one! Disadvantages: Faulty products and probably the worst customer services I've ever come across
...and repair, remove and reinstall new stuff...what should have been a simple one day job will have run into weeks by the time it's all finally fixed. If I'd found this review site earlier, I would not have ordered from Victoria Plumb and I certainly wouldn't recommend them to anyone. ...
Karatedeegirl 23.09.2009
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Ciao members have rated this review on average: somewhat helpful Review of Victoria Plumb - victoriaplumb.com
