Victoria Plumb - victoriaplumb.com

In case you don't have time to read my long-winded account below here is my summary: Based on my experience, I would describe Victoria Plumb as follows: Great website, appear to have good range of items, prices look okay, website very efficient at taking order and taking payment straight out of credit card (rather than on dispatch as some other companies do) but absolutely dreadful after sales service. Not worth the hassle in my opinion! We stumbled across Victoria Plumb's website whilst looking for a freestanding sink unit for our bathroom and liked the look of their Navale compact sink unit ... more

Items I bought were branded differently to items I had nominally purchased on the website. When I checked I found I could have got them 25% cheaper elsewhere if only they had been accurate in the description of what they were selling me. When I raised this issue I was told that they are not allowed to use others brand names and have to change the names of all products - so how come everyone else can sell branded items then? I contacted customer services several times to explain and see if they would honor their price match guarantee, but no they won't due to a loop hole regarding matching the ... more

Do not buy from this company, their customer service is terrible and the quality is poor. Our toilet seat hinge broke a few weeks outside the one year warranty. it was made out of cheap plastic and not made to last. They refused to replace it, told us to buy and new one and if we didn't like it then complain to trading standards! Not a very professional company. Quality of bathroom overall is poor and it is not worth what we paid for it. They have a very nice website that telling you what great quality their products are and how they will last for years to come, but they do not want to know ... more

When I read the reviews here I was nearly put off ordering from Victoria Plumb, but the monotonous sameness of the negative experiences here seemed less plausible than the broader variety of experiences reported elsewhere (e.g. TrustPilot). I placed two large orders and had no problem with either delivery and am very happy with the quality of the bathroom suites. I had to cancel one part of my order and clarify some points over the phone and the people I spoke to were helpful and knowledgeable. It is sad that so many of these review sites have been spoiled by false negative reviews by ... more

Ordered a bathroom sink & vanity unit, and matching taps for basin & bath. Was told delivery would be on 2nd March so took a day holiday to be available. No delivery, no contact made at all. Following day, complained through their website, asking for a date when it would arrive. No response from that either, despite a confirmation email advising that someone would be in touch within 4 working hours. Today (1 week after expected delivery) I contacted them to cancel the order and was told that it was already on it's way to me and couldn't be cancelled, but I would have to refuse delivery when it ... more