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82 Reviews

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Items I bought were branded differently to items I had nominally purchased on the website. When I checked I found I could have got them 25% cheaper elsewhere if only they had been accurate in the... more

User Reviews

for Victoria Plumb - victoriaplumb.com

Rating Summary based on 82 reviews

  • 5 Stars
    14
  • 4 Stars
    2
  • 3 Stars
    1
  • 2 Stars
    11
  • 1 Star
    54

Detailed rating

  • Ability to customise
  • Customer service support
  • Layout & Design
  • Navigation
  • Prices
  • 2.5
  • 1.8
  • 3.6
  • 3.3
  • 3.3
  • 11 of 11 Ciao users found the following review helpful
    Picture of sofeecee

    sofeecee

    User doesn't recommend the product

    Advantages Advantages In theory, appear to have impressive range of products at reasonable prices

    Disadvantages Disadvantages DREADFUL customer service

    In case you don't have time to read my long-winded account below here is my summary: Based on my experience, I would describe Victoria Plumb as follows: Great website, appear to have good range of items, prices look okay, website very efficient at taking order and taking payment straight out of credit card (rather than on dispatch as some other companies do) but absolutely dreadful after sales service. Not worth the hassle in my opinion! We stumbled across Victoria Plumb's website whilst looking for a freestanding sink unit for our bathroom and liked the look of their Navale compact sink unit ... more
  • 0 of 0 Ciao users found the following review helpful
    Picture of shropshire1

    Level 1 shropshire1

    Member since 28/11/2012

    Reviews written: 1

    User doesn't recommend the product

    Advantages Advantages item quality ok

    Disadvantages Disadvantages poor customer service and worthless promise of a price match guarantee

    Items I bought were branded differently to items I had nominally purchased on the website. When I checked I found I could have got them 25% cheaper elsewhere if only they had been accurate in the description of what they were selling me. When I raised this issue I was told that they are not allowed to use others brand names and have to change the names of all products - so how come everyone else can sell branded items then? I contacted customer services several times to explain and see if they would honor their price match guarantee, but no they won't due to a loop hole regarding matching the ... more
  • 0 of 0 Ciao users found the following review helpful
    Picture of kfordearp

    Level 1 kfordearp

    Member since 09/08/2012

    Reviews written: 1

    Advantages Advantages None

    Disadvantages Disadvantages Poor quality and bad customer service

    Do not buy from this company, their customer service is terrible and the quality is poor. Our toilet seat hinge broke a few weeks outside the one year warranty. it was made out of cheap plastic and not made to last. They refused to replace it, told us to buy and new one and if we didn't like it then complain to trading standards! Not a very professional company. Quality of bathroom overall is poor and it is not worth what we paid for it. They have a very nice website that telling you what great quality their products are and how they will last for years to come, but they do not want to know ... more
  • 0 of 0 Ciao users found the following review helpful
    Picture of pjheslin

    Level 1 pjheslin

    Member since 16/05/2012

    Reviews written: 1

    Advantages Advantages Price

    Disadvantages Disadvantages Somewhat limited selection

    When I read the reviews here I was nearly put off ordering from Victoria Plumb, but the monotonous sameness of the negative experiences here seemed less plausible than the broader variety of experiences reported elsewhere (e.g. TrustPilot). I placed two large orders and had no problem with either delivery and am very happy with the quality of the bathroom suites. I had to cancel one part of my order and clarify some points over the phone and the people I spoke to were helpful and knowledgeable. It is sad that so many of these review sites have been spoiled by false negative reviews by ... more
  • 0 of 0 Ciao users found the following review helpful
    Picture of Saftlad

    Saftlad

    Advantages Advantages Good Range, prices

    Disadvantages Disadvantages Astronomical delivery charge, unhelpful staff, unable to deliver on promises

    Ordered a bathroom sink & vanity unit, and matching taps for basin & bath. Was told delivery would be on 2nd March so took a day holiday to be available. No delivery, no contact made at all. Following day, complained through their website, asking for a date when it would arrive. No response from that either, despite a confirmation email advising that someone would be in touch within 4 working hours. Today (1 week after expected delivery) I contacted them to cancel the order and was told that it was already on it's way to me and couldn't be cancelled, but I would have to refuse delivery when it ... more

Product information

for Victoria Plumb - victoriaplumb.com

Product Details

Type Home & Garden
Domain Extension .com

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Questions

for Victoria Plumb - victoriaplumb.com
  • MariaKarol 19/2/2010 17:38:38

    want to buy good quality showers/bathroom suits on net

    im from the rebublic of ireland we are fitting out our house and would love a comtempory free standing bath, walk in shower unit etc but the prices down here are unbelieveable high. we were looking on Victory Plumb but erad a few bad reviews and feel we should stay well away. we can either buy over the net or else travel up north of ireland any advice would be great

    Question status

     Open

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