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Victoria Plumb - victoriaplumb.com

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In case you don't have time to read my long-winded account below here is my summary: Based on my experience, I would describe Victoria Plumb as follows: Great website, appear to have good range of items, prices look okay, website very efficient at taking order and taking payment straight ... Read review

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Community Level 1sofeecee

sofeecee

Victoria Plumb - I won't be bothering them again

AdvantagesIn theory, appear to have impressive range of products at reasonable prices

DisadvantagesDREADFUL customer service

"...my experience, I would describe Victoria Plumb as follows: Great website, appear to have good range of items, prices look okay, website very efficient at taking order and taking payment straight out of credit card (rather than on dispatch as some other companies do) but absolutely dreadful after sales service. Not worth the hassle in my opinion! We stumbled across Victoria Plumb's website whilst looking for a freestanding sink unit for our bathroom ..." Read review
25.09.2006

Ciao members have rated this review on average: very helpful

BEWARE OF VICTORIA PLUMB!! WORST CUSTOMER SERVICE EXPERIENCE!! IT

AdvantagesCan't comment haven't received it!!

DisadvantagesCan't comment haven't received it!!

"...a terrible experience dealing with Victoria Plumb (VP). Twice a delivery has been arranged for the same order and twice they have failed to deliver. I made an online order on 26th June 2013 that apparently suffered IT issues in the process and therefore I received no order confirmation/breakdown from VP and cannot log onto my account online to view my order yet the funds were debited from my account some 7weeks ago! I have also never received a ..." Read review
15.08.2013

Ciao members have rated this review on average: very helpful

Dreadful

Advantagesnone

Disadvantagesall in my review

"Awful company Awful customer services Outrageous costs to return Items Outrageous Delivery charges Shoddy systems - charged 3 times for the same order - and had an absolute nightmare to get the funds back! All round one of the most unpleasant experiences I have had in recent times buying goods online Please do yourself a favour and save yourself some serious stress! I have tried to contact Watchdog regarding this companies practices. AVOID ..." Read review
03.12.2013

Ciao members have rated this review on average: helpful

KNOWINGLY DEFECTIVE ITEMS AND APPALLING CUSTOMER SERVICE

AdvantagesNone

DisadvantagesKnowingly supplied defective goods

"Absolutely appalling customer service. Received internally damaged cupboard unit (the top door almost came off in my hand when I removed the factory applied shrink wrapping) which must have been ignored by their quality assurance people and was therefore knowingly supplied unfit for purpose and not of satisfactory quality. On notifying VP, all I got from their customer service team was that because I was outside 72 hours I had no basis for complaint. ..." Read review
13.03.2014

Ciao members have rated this review on average: helpful

Absolutely DISGUSTING service. The worst ever

AdvantagesSlick website. Empty promises

DisadvantagesShocking service. Liars. Quick to take your money and slow to refund. AVOID

"Ordered my bathroom in plenty of time for my plumber coming. Took several days to actually order as wouldn't accept online payment (I live in the Scottish Highlands and there is a surcharge for delivery). Several days of trying I manage to get someone to call me back [ to be honest, I should have known by that point then that their customer service approach was wanting, but I admit to being taken in by their excellent reviews]. I was told "system ..." Read review
15.02.2014

Ciao members have rated this review on average: helpful

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Product Information for "Victoria Plumb - victoriaplumb.com" »

Product details

Type Home & Garden
Domain Extension .com

Ciao

Listed on Ciao since 25/09/2006

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