Victoria Plumb - victoriaplumb.com

This company is absolutely hopeless. I am so mad that I am thinking about contacting Trading Standards and a TV programme who looks into this sort of thing.

I, like a few others on here made the mistake of thinking they had an attractive website, had a nice range of bathroom products and were a customer service focussed company - ha!

I ordered a sink and toilet from them in about August '07. The first delivery didn't turn up because the driver couldn't find our road, even though he had SatNav (which my friends have and have never had a problem).

When the goods did arrive a week later, the lid to the toilet cistern was cracked.

The replacement lid was ordered and arrived a week later, smashed in half. It was only wrapped in bubble wrap in a plastic bag.

A second replacement lid was ordered and arrived a week later, also smashed.

The third lid was ordered but the warehouse didn't action the order. When the lid did finally arrive a further week later, it was in pieces.

The next delivery we got was a whole corner toilet which we hadn't even ordered. They said they could pick it up or we could keep it, so we kept it and sold it.

Then we had to wait for the manufacturers to make a delivery to the warehouse which took time.

Weeks later they delivered a cistern and lid (from the range we ordered from) but both items were broken. The fools had put the lid at the botton of the box with the heavy cistern on top. Oh and they also delivered a separate lid in another plastic bag, also smashed.

It's now October and I'm still waiting.

Everytime you ring they say they'll call back, they don't. You ask to speak to a member of management and they won't pass you over.
You request things to be packaged well & be marked as 'fragile' but they don't listen.

I've requested that they refund the delivery charge on numerous occasions, only to be told they will forward the message on to management.

You know, I wouldn't even rate this company one star. I just want a lid for my toilet cistern!!