VirginCars.com

This is a follow on from my original review 'still waiting'. when i last wrote our situation was 2 days from our second 'estimated' handover date given by virgin cars and we were very un-optimistic. This proved well founded as the 29th january came and went without any call from virgin to inform us our car was not available. Once again we rang the dreaded 0870 number (around 7p per minute - average call length (including a usual of 15 minutes on hold) approximately 25 minutes =£1.75). I've come to the conclusion that the phone delay is another money spinning exercise which if you multiply that ... more

After searching the net for a cheap car I was impressed by the range of vehicles offered by Virgin Cars and the prices that they were offering. I decided to place an order and ordered a 53 plate Fiat Stilo 1.2 with air con for about £6000. I called an got an initial quote and details of the finance package available which was very tempting and was told that the car would be mine in seven days. I confirmed the order and was told that the paperwork would be in the post. I waited eagerly for the paperwork which, as it hadn't arrived for a couple of days I chased with the customer services team ... more

I purchased a mondeo in June of this year and part exchanged an Audi A4, Virgin set up finance for me and also agreed to clear my outstanding finance which had negative equity. Took less than a week for all the paperwork to be done and finance in place. The website said up to 3 weeks delivery, 3 weeks passed no communication at all, I phoned Virgin to be told "there was a delay, the car was on order and would be delivered soon". I got the paperwork through for the finance with the car details including reg number, carried out my own HPi check for peace of mind at £39.95. I carried on pestering ... more