Virgin Cars Car Importer
11 reviews from the community
Review of "Virgin Cars Car Importer"
We ordered a car (diesel Ford Fiesta) from them in May. There were no problems with delivery, after they got my deposit (22nd May) the car was delivered in 3 weeks time, on the 12th June.However, the car was not air conditioned, as we requested and they promised (they had this on tape luckily). Also, its steering wheel was 10-15 degrees out!
We rejected the car the same day, and were told that we would get our deposit back within 10-14 days (although their Terms and Conditions specify 30 days).
This is where the nightmare began.
For 2 weeks they were promising to get us an air conditioned Ford Fiesta, and eventually they came back saying that it was impossible (!!) to find one. When I told them that I was actually going to a Ford dealership to buy one the next day, they offered to get it for me, which I would have agreed to, but needless to say, they never even contacted the dealer. (I did buy that car in the end and it is lovely!) So I officially cancelled the order on the 12th June.
27th June : I got a reply to my letter saying that the deposit had been refunded. It very obviously hadn’t.
29th June: I was told that they can’t refund us until they have the car back!
6th July: they finally took the car away
By this time (as we paid by credit card) we were charged interest by the bank, for the whole period, obviously. I spoke to our local Trading Standards Office, and was advised that since Virgin breached the contract (by misdescribing the goods to us), they also have to refund us for any consequential losses (i.e. any costs/financial damage we have suffered as a consequence of their actions).
At the moment they are refusing to pay us back for the interest, which amounts to nearly £100 and as a matter of principle I will be going through the small claims court to get it back if nothing else works. They also told me I should be happy I didn’t have to pay a cancellation charge!!
I used to be a fan of Virgin, and both my husband and I had Virgin phones, life insurance, and we went to a Virgin gym. Not any more.
Also, the Trading Standards Office are very helpful in consumer matters, don’t be afraid to contact them.
It is a shame that any branch of a company so famous for being customer-centered should provide such appalling service. I wonder if Sir Branson knows...
Product Information : Virgin Cars Car Importer
Manufacturer's product description
Type: Car Importer
Long Name: Virgin Cars
Listed on Ciao since: 04/08/2002