Virgin Cars Car Importer

Enticed by the fact that a budget set aside for a second hand landrover defender, could actually purchase a brand new model in our preferred colour, is what prompted us to look at imports in the first place. Virgin cars were our choice of company due to the model we wanted not being offered at many other companies we checked. Also the website seemed clear, easy to use and great prices with an estimated delivery time of 12 weeks. After being sent an e-mail on the breakdown of the specification and total price (with all the extras like admin etc) we agreed it was still a great price and called ... more

The fact is that the service is operated by a company called Motor Solutions on behalf of Virgin, who merely lend their name to a growing number of websites operated by the same company (they also operate under the name of ‘Showroom.co.uk’ and Showroom 4 Cars’ and, I’m sure, many others). You can tell if there’s a strong chance that it’s a Motor Solutions website by the address (it will be a Barnsley address – S75 postcode and probably using PO Box number 378, as do both Virgin and the companies mentioned above). If you email an enquiry to them the response will usually be a fairly poorly laid ... more

We ordered a car (diesel Ford Fiesta) from them in May. There were no problems with delivery, after they got my deposit (22nd May) the car was delivered in 3 weeks time, on the 12th June. However, the car was not air conditioned, as we requested and they promised (they had this on tape luckily). Also, its steering wheel was 10-15 degrees out! We rejected the car the same day, and were told that we would get our deposit back within 10-14 days (although their Terms and Conditions specify 30 days). This is where the nightmare began. For 2 weeks they were promising to get us an air conditioned ... more

First ordered car at end of january 2005, paid deposit and waited until the estimated 6-8weeks were up. Phoned to enquire and got no real answer as to when we could get our car. Eventually told there was a delay in production and they had no date at that time. No contact from them at any time and no answers when we contacted them until we mentioned we needed car before 3rd June as we were going on holiday then. Got a phone call to say we definately wouldn't have car by then. Decided to change the order to a car they had in stock and available in 7 days!!! Phoned to make payment after receiving ... more

I ordered a 1 year old Ford Fiesta Zetec from the Salford Branch. I was told this car was ex stock, and I would be able to collect it in about 1 week. It actually took 8 weeks, over thirty phone calls, and two further visits to get my car. I was constantly told "its nearly sorted". I was told the registrations of two different cars.Both times these were "on there way". In the end I got a completely different car altogether. The car which was finally delivered didn't have the air conditioning I'd asked for. They said there had been an error made on one of their forms, and although I'd paid for ... more