Virgin Cars Car Importer

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Virgin Cars Car Importer

... Virgin cars were our choice of company due to the model we wanted not being offered at many other companies we checked. Also the website seemed clear, easy to use and great prices with an estimated delivery time of 12 weeks. After being sent an e-mail on the breakdown of the specification ... Read review

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Reviews of Virgin Cars Car Importer »

1-5 of 11 reviews of Virgin Cars Car Importer Show all reviews

still waiting.....

Advantages: price is excellent saving
Disadvantages: no customer service

...

Virgin cars were our choice of company due to the model we wanted not being offered at many other companies we checked. Also the website seemed clear, easy to use and great prices with an estimated delivery time of 12 weeks.

After being sent an e-mail on the breakdown of the specification and total price (with all the extras like admin etc) we agreed it was still a great price and called with the deposit payment on ...
...but TWO ansaphone messages from virgin cars stating that they were due to receive the vehicle and pay us now please.( It is amazing that other than our own efforts to correspond this is the only time virgin have contacted us since we placed the order. Even when promised to return our calls or leave us e-mails!!.

Being wary of the lack of service we called and requested verification in writing that the vehicle was on it's way. A letter ... more

zero7 26.01.2005 (26.01.2005)
Ciao members have rated this review on average: very helpful
Review of Virgin Cars Car Importer

Price

Service

Efficiency

After sales service

But it's not really Virgin - is it?

Advantages: Price
Disadvantages: Dependability, Service, Knowledge

...number 378, as do both Virgin and the companies mentioned above). If you email an enquiry to them the response will usually be a fairly poorly laid out email, which is partially automated/standard and includes the lines “I am delighted to provide the details of your quotation, I hope it meets and exceeds your requirements. I am certainly confident you will not be able to find a better quotation elsewhere.” Do your homework well. The price they show ...
...– not that shown by Virgin (or rather Motor Solutions). In my case, the spec they showed was way out of date when leather was standard on a Rover 75 Connoisseur, the car I got did not have leather as it is no longer standard fit by Rover. Again, do your homework, do your sums and then decide whether the saving is worth the sheer hassle. One final point before I tell you my story, remember that Motor Solutions want money up front and others will ...

tallboy50 07.10.2004 · Read full review
Ciao members have rated this review on average: very helpful
Review of Virgin Cars Car Importer

Never again...

Advantages: cheap cars
Disadvantages: Non-existent Customer Care

...the car, i.e. repeatedly asked Virgin and their depot in Sheffield to take it away. Every time we were promised someone would get back to us to arrange a time - which they never did. 27th June : I got a reply to my letter saying that the deposit had been refunded. It very obviously hadn’t. 29th June: I was told that they can’t refund us until they have the car back! 6th July: they finally took the car away After that, it took them ...
...and was advised that since Virgin breached the contract (by misdescribing the goods to us), they also have to refund us for any consequential losses (i.e. any costs/financial damage we have suffered as a consequence of their actions). At the moment they are refusing to pay us back for the interest, which amounts to nearly £100 and as a matter of principle I will be going through the small claims court to get it back if nothing else works. They also ...

orsi22 17.08.2004 · Read full review
Ciao members have rated this review on average: helpful
Review of Virgin Cars Car Importer

WILL WE EVER GET OUR CAR!!!

Advantages: ABSOLUTELY NONE
Disadvantages: CUSTOMER SERVICE IS THE WORST I HAVE EVER EXPERIENCED

...NOT GOT THROUGH! Tried phoning Virgin Cars themselves explaining I could not get through and could I speak to a manager. Told no-one was there to speak to me and that my car had not in fact been taxed at all and there was nothing they could do until Tuesday. To be continued..... My advice would be - DO NOT DEAL WITH VIRGIN CARS UPDATE 3/6/05 -GOT OUR CAR TODAY AFTER THE MOST STRESSFUL WEEK SO FAR! ONLY PROBLEM IS IT DOES NOT HAVE THE AIR-CONDITIONING ...

aebruce 30.05.2005 (03.06.2005) · Read full review
Ciao members have rated this review on average: helpful
Review of Virgin Cars Car Importer

How long!

Advantages: Can't really think of any
Disadvantages: Slow to deliver, useless customer service

...cheque eventually arrived four weeks after the car, twelve weeks after my order. I think motor solutions should be ashamed to use the Virgin branding, and the Virgin group should be ashamed of themselves for allowing this to happen at a company they lend their branding too. ...

caryh 06.06.2005 · Read full review
Ciao members have rated this review on average: helpful
Review of Virgin Cars Car Importer

Buying new from Virgin Cars

Advantages: Low priced vehicles
Disadvantages: poor customer care

...of my 4-8 week order. Virgin Cars still can not give me any information as to where the car is. At no point have they offered any information without me first having to call them. 3 seperate sales staff have promised to call me back and failed to do so. Anyone placing an order should read the small print. For example they add 30 days onto the delivery date before they class themselves as out of contract and then any refunds can take a further 30 ...
...order and no one at Virgin Cars has a clue as to where my car is or when it will arrive. I will keep you informed as to how this order progresses, but I must add that I am questioning that this car actually exists. Throught the past 17/18 weeks they still insist on selling the Audi A3 on a 4 to 8 week delivery date. At week 10, I was offered a renault clio as an alternative buy. No offence to Clio drivers but its not an Audi A3 is it? I should ...

Thesandy1 07.01.2005 · Read full review
Ciao members have rated this review on average: helpful
Review of Virgin Cars Car Importer

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