howellree... 4

howellrees

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Member since:22.11.2001

Reviews:2

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Overall a good buy

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10.08.2004

Advantages:
Competitive prices, service prices

Disadvantages:
some warranty issues

Recommendable Yes:

6 Ciao members have rated this review on average: helpful See ratings
helpful by (80%):
  1. KEPP
  2. AnitaM
  3. Elainebaba
and 5 other members
somewhat helpful by (20%):
  1. Thesandy1
  2. Siobhany

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I initially bought my Ford Mondeo 2.0 Di from Virgin in September 2001 and I am now coming to the end of my three year warranty on the car. Overall, the buying experience with Virgin was good. The delivery time on the car was longer than they originally stated on the website and they were not very good in terms of keeping me in the picture as to what was happening with the delivery. However, when they did give me a delivery time the car was delivery to my home and everything was as expected. The Virgin @Your Service servicing package was very good and offered savings on servicing costs when you used the card to pay. The car has proved to be very reliable and the only problem has been a faulty CD unit which has been replaced twice. This was replaced under warranty but it should be noted that the Virgin warranty allows you to have the car serviced anywhere after the initial first year. I did this to save money on the servicing. However, any warranty work like replacing the CD unit can only be carried out by a Ford dealer and I ended up having to pay upfront for the replacement and reclaim from Virgin afterwards. A minor irritation but one to note. Overall, the service has been good, although getting through to their call centre can be lengthy and frustrating.

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Comments about this review »

sarahpervin 10.08.2004 21:53

welcome to ciao, i didn't know virgin did cars

purplelynne 10.08.2004 20:37

Glad you had good service. Lynne x

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Product Information »

Product details

Type Car Importer
Long Name Virgin Cars

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Review Ratings »

This review of Virgin Cars Car Importer has been rated:

"helpful" by (80%):

  1. KEPP
  2. AnitaM
  3. Elainebaba

and 5 other members

"somewhat helpful" by (20%):

  1. Thesandy1
  2. Siobhany

The overall rating of a review is different from a simple average of all individual ratings.

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