I ordered a new Audi A3 (basic specification with no extras, as this can delay the order)on a 4-8 week (estimated) delivery date. At week 9 and after receiving no calls from the sales staff I enquired as to the whereabouts of the vehicle. It took over 10 days of constant calling to be finally told that I had a further 8 weeks to wait. I am now entering week 18 of my 4-8 week order. Virgin Cars still can not give me any information as to where the car is. At no point have they offered any information without me first having to call them. 3 seperate sales staff have promised to call me back and failed to do so. Anyone placing an order should read the small print. For example they add 30 days onto the delivery date before they class themselves as out of contract and then any refunds can take a further 30 days. Although the vehicles are offered at an attractive price, the cutomer care is non existent and I would never go down this route of ordering a car again!! So here I am, week 18 of a 4 to 8 week order and no one at Virgin Cars has a clue as to where my car is or when it will arrive. I will keep you informed as to how this order progresses, but I must add that I am questioning that this car actually exists. Throught the past 17/18 weeks they still insist on selling the Audi A3 on a 4 to 8 week delivery date. At week 10, I was offered a renault clio as an alternative buy. No offence to Clio drivers but its not an Audi A3 is it?
I should have gone direct to Audi.
Stick to flying planes Richard!!
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