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You've flown Virgin Atlantic; have a virgin One account mortgage; drink Virgin wine and exercise at a Virgin Gym. BUT I would advise you NOT to buy a car from VirginCars.com.
They are a case study in broken promises....a perfect example of empty-headed customer service people with no influence over how the awful company works.
I ordered a VW Touran from Virgin Cars in February as the price was cheaper than a dealer and they said they would deliver within 8 weeks. But then everything started to go wrong....
I received one phone call from the virgin cars customer service people telling me of an expected delivery date - this was the first and last tine they ever called me.
The delivery date sailed past and they had no news. The car was apparently subject to 'a delay' and I have been left high and dry. It is now late May and I phone every day not to get my car but to get news of when I might expect to hear about when they might get some news about the car. They cannot tell me if it is one week or one year away.
When I started to threaten them they offered me an alternative car - the wrong engine size, the wrong colour, no accessories, no alarm, and still three weeks (esimated) to wait. I refused this but this means I not only have no new car I have no idea when I might get my new car...
What use is a cheap price if the car does not exist? What use is it to have a customer service department if they tell you absolutely nothing every time you call? What use is it to have a brand like virgin if they sell you only false promises? And to rub salt in the wound, they tell me that if I cancel my order I will have to pay a £69 fee. For what?
Hi there, I can see you have been going through the virgin car experience at the same time as me! We eventually got our car on Friday with no a/c, we had asked twice and were told twice it definately had a/c! Anyway as alanski has been doing I have written to Watchdog, The Judge at the Sunday Mail and several review sites and there is no-one I know will ever use Virgin Cars! In fact I am not allowed to mention them at work they are so fed up with the whole business! Hope you get your car soon and all is ok. Ann .
alanski 06.06.2005 18:06
Hi there! l too have been waiting;l got fed up after 7 weeks and told them l want my money back! The best thing to do is to give them AS MUCH bad publicity as you can-people will then not be conned into sending their money just so "Virgin Cars"(it is nothing to do with virgin;the company is run by D C Cook) can sit on the money making interest.l have contacted Watchdog and Top Gear;DO THE SAME! Send letters to any motoring journal to highlight their inefficiences! Al