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Reviews - Virgin Media Broadband

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Not for me

Relatively fast broadband- works 80% of the time.

Worst customer service team going.

I don't usually review companies or services but as a long term customer of Virgin Media and their internet service I just had to write a review regarding the service I have received from them. I aim to keep the information regarding what you get from virgin Media as factual as possible, however...

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Super

Very fast and reliable internet service

Sometimes the occasional service stops and the cus...

I only wanted to write a review of Virgin Media broadband more as a bad effort to detail what this broadband service is all about. Firstly to test your own Internet speed people can visit http://www.speedtest.net/. Mine came in at 16.90 Mega bytes per second. This means that for every second I...

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Excellent

Better than BT

Cable exposed in the strreet.

So, after a dreadful year on BT Option 2 broadband & phone, we could take no more and decided to switch to Virgin broadband & phone, going cable mainly because they had just dropped in that fibre optic super fast service in our street and any non cable service is on BT's useless infrastructure...

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Satisfactory

good for browsing

lazy customer support, usless internet at peak tim...

If your new to the whole broadband internet market what you see is not what you get. This applies to all broadband providers for example, when they say 10mb download they mean upto 10mb download and in reality depend where you are in relation to their servers, you could download at 1 - 2 mb max...

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Good

Suprisingly Good Customer Service, Good Speeds bet...

Slow during peak times, Traffic Management limits ...

OK, i love Virgin i really do. The service is great, the speeds are great so im guessing your wondering "Why only three stars?" The reason for the three stars is there traffic management and the speed of the internet during peak times. After 5PM the internet goes to about 1.6Mb that isnt even 20%...

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Not for me

“Virgin Media Broadband”

published 10/10/2009

Cant think of any

Very poor customer service

Ok product if everything is working correctly but god help you if not. Standard wait time on hold was 30 mins on several occasions trying to sort out my difficulties. I was passed from pillar to post and fobbed off for an entire day until I finally had enough and requested my MAC code. This is...

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Good

Slightly improved on average speeds

No real customer services, occasional speed glitch...

***** comments added at end So, I have had VM Broadband 10Mbits via cable for over a year now and up until recently, I rarely got less that 8Mbits per second download speed. Recently though some geezer called Usain Bolt pretending to be Richard Branson told us to expect double speed in the near...

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Not for me

Not unreasonable price if the service had performe...

Frequent service drop-outs, exteremly poor appoint...

I'm very sad to say that I have a poor opinion of Virgin's service, after at least 5 years of being a customer. A recent speed test connectivity gave 13mb out of 20mb, which was adequate, however, I experienced frequent, often daily, drop-outs of signal. I recently moved address and arranged...

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Not for me

Service comparable to others but more expensive.

Terrible customer service. No resolution of techn...

I was with Virgin Media broadband for several years but would have left sooner had I not got roped into the contract renewal by the small print which means that you must renew your contract when you move house. The broadband was fairly slow, but to be fair worked as well as any other, when it...

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Not for me

“Virgin Media are a disgrace!”

published 27/08/2010

Good package deal.

Customer service, being put on hold, none speaking...

Installation date 29th July 2010. The service I have recieved from Virgin Media has been appalling. My broadband package was meant to be installed between the hours of 1-6pm on the 29th July. I made contact with Virgin Media at 4.30pm on the day of installation to make sure the technition was...

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Not for me

Satisfactory speed, when working. Friendly sales ...

Expensive, poor customer service, hidden costs

I now have an ugly, poorly fitted cable running over my front garden, if it were straight then it may not look so out of place. There is a large hole in my wall, I was expecting a hole, but I would also expect the gap around the cable to be sealed to prevent water and insectes entering the house...

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Super

1. The Broad band connection was fast enough for a...

1. Customer service is at the call center is very ...

I took the Virgin Broad band connection with the Bundle offer, i.e with the Phone and TV offer. The Bundle offer was really worth the deal due to the 2 month free offer. I did not find anything to complain on the Internet browsing experience. The facility to print free copies of photos included...

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Satisfactory

Virgins Fibre Optic Broadband is great if it works...

Relatively expensive and Virgin's Customer Service...

My broadband service is down since lunchtime of 14th March 2010, apparently an area problem and I have been informed by Virgin's Indian Call Center Staff without any further explanation of the problem arisen it will be solved earliest on or after the 18th March 2010. It seems to be a re-occurring...

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