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Home > Internet > Web Services > Internet Service Providers Web Services > Virgin Media Broadband
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13 Reviews

Community Quote

***** comments added at end So, I have had VM Broadband 10Mbits via cable for over a year now and up until recently, I rarely got less that 8Mbits per second download speed. Recently though some... more

User Reviews

for Virgin Media Broadband

Rating Summary based on 13 reviews

  • 5 Stars
    		0
  • 4 Stars
    		3
  • 3 Stars
    		2
  • 2 Stars
    		2
  • 1 Star
    		6

Detailed rating

  • Quality of Help
  • Quality of Service
  • Speed of Service
  		• 2.0
  		• 2.7
  		• 3.0
  • 38 of 38 Ciao users found the following review helpful
    Picture of izzoh

    Level 6 izzoh

    Member since 28/05/2006

    Reviews written: 195

    1 Star * Capital Letter Confusion- Virgin Are Pants * 06/10/2009
    User doesn't recommend the product

    Advantages Advantages Relatively fast broadband- works 80% of the time.

    Disadvantages Disadvantages Worst customer service team going.

    I don't usually review companies or services but as a long term customer of Virgin Media and their internet service I just had to write a review regarding the service I have received from them. I aim to keep the information regarding what you get from virgin Media as factual as possible, however I will warn you from now, I have an extremely strong personal opinion of them and when it comes to the service I have personally received this will be my honest personal experience without being sarcastic and also to advise future consumers as to the service virgin Media provide regarding their ... more
  • 82 of 82 Ciao users found the following review helpful
    Picture of costas1234

    costas1234

    4 Stars Virgin Media Broadband, a review suitable for all readers 18/02/2010
    User recommends the product

    Advantages Advantages Very fast and reliable internet service

    Disadvantages Disadvantages Sometimes the occasional service stops and the customer service could be improved

    I only wanted to write a review of Virgin Media broadband more as a bad effort to detail what this broadband service is all about. Firstly to test your own Internet speed people can visit http://www.speedtest.net/. Mine came in at 16.90 Mega bytes per second. This means that for every second I spend downloading I can achieve a high download speed. Of course it will not reach 16.90 mega bytes per second, when I download a movie or a few songs, though it can reach high speeds which is the main message I am trying to convey. The rating on speedtest of this service is rated 3.1 out of 5 which is ... more
  • 23 of 23 Ciao users found the following review helpful
    Picture of thedevilinme

    Level 8 thedevilinme

    Member since 13/05/2008

    Reviews written: 1475

    4 Stars Im a Virgin and proud of it!! 26/06/2010
    User recommends the product

    Advantages Advantages Better than BT

    Disadvantages Disadvantages Cable exposed in the strreet.

    So, after a dreadful year on BT Option 2 broadband & phone, we could take no more and decided to switch to Virgin broadband & phone, going cable mainly because they had just dropped in that fibre optic super fast service in our street and any non cable service is on BT's useless infrastructure and so the same issues. We have known for along time those old BT copper cables were unable to handle the broadband of today and we were lucky to get over 2 MB's speed with BT on our broadband history. Most of the time it was less than 500kbs and not even enough to run youtube, and that's when they ... more
  • 8 of 8 Ciao users found the following review helpful
    Picture of silveuk

    silveuk

    2 Stars 10mb unlimited broadband from virgin media 30/10/2011

    Advantages Advantages good for browsing

    Disadvantages Disadvantages lazy customer support, usless internet at peak times

    If your new to the whole broadband internet market what you see is not what you get. This applies to all broadband providers for example, when they say 10mb download they mean upto 10mb download and in reality depend where you are in relation to their servers, you could download at 1 - 2 mb max. Another thing you wont be told even if you inquire is the upload speed, in today society i feel upload is a important factor, with sites such as Facebook and Youtube, people are uploading video and photos more then ever before. I wrote this above to basically explain that i have been with many ISP ( ... more
  • 5 of 5 Ciao users found the following review helpful
    Picture of DannyDinosaur

    DannyDinosaur

    3 Stars Traffic Management Is Rubbish 30/08/2010
    User recommends the product

    Advantages Advantages Suprisingly Good Customer Service, Good Speeds between 11PM and 5PM

    Disadvantages Disadvantages Slow during peak times, Traffic Management limits of 1.5GB are too low for this day and age

    OK, i love Virgin i really do. The service is great, the speeds are great so im guessing your wondering "Why only three stars?" The reason for the three stars is there traffic management and the speed of the internet during peak times. After 5PM the internet goes to about 1.6Mb that isnt even 20% of what you should be getting. The latency goes to about 62Ms and Xbox Live becomes impossible to play as you keep lagging out of games. Once you go over 1.5GB for the period of 4-9PM then you are throttled to a maximum speed of 2.5Mb, 25% of what you are paying for. You are also monitored between ... more

Product information

for Virgin Media Broadband

Product Details

Type Internet Service Providers

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