Ciao - for people with opinions

Latest reviews Latest questions
Write a review Latest videos
Special offers
Home > Entertainment > TV > TV Service Providers > Virgin Media
User rating
User rating User rating
152 Reviews

Community Quote

I have been with Virgin Media for a long time now. When it was Telewest.. I have my phone, internet, and television with them. I find i'm quite luck if having to make calls to the company as i... more

User Reviews

for Virgin Media

Rating Summary based on 152 reviews

  • 5 Stars
    		21
  • 4 Stars
    		28
  • 3 Stars
    		22
  • 2 Stars
    		26
  • 1 Star
    		55

Detailed rating

  • Quality of service
  • Range of channels
  • Range of packages
  		• 2.5
  		• 3.3
  		• 3.5
  • 84 of 84 Ciao users found the following review helpful
    Picture of craggybuk

    Level 6 craggybuk

    Member since 15/02/2007

    Reviews written: 109

    4 Stars From NTHell to Virgin on greatness Review with images 25/02/2010
    User recommends the product

    Advantages Advantages Excellent product

    Disadvantages Disadvantages Poor customer/technical support, still waiting for premium HD channels

    Introduction Virgin Media was formed in 2006 in an attempt to predominantly rival Sky in the pay TV market. Virgin was created with the merger of two cable companies, Telewest and NTL who, in their own rights were not big enough players to take on Sky separately. In the early days of this merger, not a lot appeared to change and it was business as usual. This all changed in March 2007 when Virgin decided to take on Sky by refusing to pay over inflated prices for Skys non-premium channels (Sky One, Sky News and Sky Sports News). This lead to these channels being dropped from the Virgin platform ... more
  • 24 of 24 Ciao users found the following review helpful
    Picture of VirginMediaHell

    VirginMediaHell

    1 Star Shaun Thomas 22/08/2007
    User doesn't recommend the product

    Advantages Advantages NONE

    Disadvantages Disadvantages Far to many to mention, slow broadband, crashing V+ and many more

    Dear Sir/Madam, I have come to a point recently where by I feel the need to put a formal complaint in writing regarding long standing ongoing and new problems with my Virgin Media services particularly with reference to the Billing/Customers Services departments and to the overall quality of the Virgin Broadband service. Having been a customer from September of 2006, which is where the problems started, each and every month we provide Virgin Media with our Bank Account details in order to pay for our entire account via Direct Debt to enable us to receive the full Direct Debt discounts, these ... more
  • 75 of 76 Ciao users found the following review helpful
    Picture of sghawken

    Level 9 sghawken

    Member since 31/10/2005

    Reviews written: 993

    5 Stars Battle Of The Giants 21/02/2007
    User recommends the product

    Advantages Advantages One bill for all services

    Disadvantages Disadvantages A bit of a shock in respect of channel quantity when moving from sky.

    For 20 years when it comes to television entertainment breakthrough's Sky Television has been at the forefront. Over the last 12 months Sky have been battling for a bigger control of the population, there biggest desire to become a what is known in the business as a triple play contender. But then late in 2006 Richard Branson stepped out of the shadows making himself a quad play contender, and with firm plans to take up another three services the battle between Virgin Media and Sky has just begun, but is the battle over before its begun for one contender? First things first, Virgin Media is ... more
  • 58 of 58 Ciao users found the following review helpful
    Picture of IzzyS

    Level 7 IzzyS

    Member since 27/07/2006

    Reviews written: 409

    4 Stars Virgin Media - Getting better... 26/07/2007
    User doesn't recommend the product

    Advantages Advantages Basic sky channels are back!, Some good VOD content, good unlimited internet packages

    Disadvantages Disadvantages VOD reliability not 100%, webmail reliability & mailbox size, customer service rather 'hit or miss'

    ** Important News/Update (Edit) 16/11/08:- Ok so on Thursday the basic Sky channels finally returned to Virgin Media, at least for those of us who are on the higher TV packages (their included in the L and XL packages, which are the two most expensive packages, I believe), which was good news for me! now I can access Sky1, Sky2 and Sky3 (Sky3 is also available on Freeview), as well as Sky News and Sky Sports News and for people on the XL package, we also get Sky Arts and Sky Arts2 as well as Sky Real Lives, which is nice, so obviously im quite relieved and impressed with that. I've also been ... more
  • 16 of 16 Ciao users found the following review helpful
    Picture of stephbond89

    stephbond89

    5 Stars Like a Virgin, better than Sky every timmeeee. 14/11/2009
    User recommends the product

    Advantages Advantages Easy to use, cheaper than Sky in some ways, good Customer Service! On Demand service is excellent.

    Disadvantages Disadvantages Tied into a contract, not available everywhere yet, cannot buy individual channels like with Sky.

    Virgin Media About Virgin Media once formally known as NTL has been one of the most popular service providers for the last 5-8 years, getting more and more popular with their innovative way of getting your TV, Broadband and telephone to you. Instead of using cables, Virgin use fibre optic which is where the picture, internet and telephone are send down the small glass wires rather than down a metal cable. Think of those little lights you get, which look like hair sticking out of the top, and when you turn on the light, it is transported right to the tip of the “hairs”, rather than coming out ... more

Questions

for Virgin Media
  • powzza 19/11/2010 11:22:45

    why do they have helpline people and when they understand you?

    speaking to the helpline people made me rather frustrated as none of them understood what i was saying at all ! i kept going and round in circles, trying to explain that problem i am having is not with my computer but with my internet connection, i have come to this solution because if i connect to another wireless internet on my aunts laptop she can download fine, same with my wii last night, i tried to do a system update and it didn't work.

    Question status

     Open