Virgin Megastore (Shop) > Reviews (33)

A large retail chain store for music and video. Also selling computer and console games, they stock a large variety to suit all tastes.
Owned by the entrepreneur Richard Branson, this chain of popular store is popping up in many large towns and cities.

As a consumer that very rarely ventures into Plymouth city centre, today I did the impossible, I not only went to town, I took my toddler with me.

Imagine the sight, a frazzled mum with an irate 2year old escaping from the buggy in the middle of the downstairs of a store that has a broken lift.
Huffing and puffing I headed for the stairs, which, by now looked like Everest, when a smart young chap appeared with a huge smile and a friendly approach.
He not only asked if I was okay and did I need anything in specific, he explained that the kids have been getting into the customer lift and forcing the doors open between floors which is why the lift was not working. The engineers would be there shortly to repair the damage.

He then asked if I had come to buy anything in specific, as he would happily go upstairs and get it for me. I explained that I had very recently bought a new DVD player and had nothing to try out on it. (Another opinion for another day) I wanted to see what titles were available and at what cost.
He then directed one of the security guards to take my daughter and me upstairs in the goods lift.
I could not believe the standard of service that we received. Not only were the staff knowledgeable about the products, they knew the whereabouts, and the cost.

I got myself a great deal there. Two quality DVD’s for £25, I bought Stuart Little and Chitty Chitty Bang Bang. Even after I had changed my mind, and bought Pokemon the Movie in place of Chitty Chitty Bang Bang, the staff were still friendly and co-operative and could not do enough to help.

On the down side I thought that some of the other titles were a little on the pricey side, but the selection was truly huge, and by far the most comprehensive that I have seen in Plymouth city centre (I spent 3 hours traipsing around everyone of them).

It is very easy to get lost in this store though, as this is a big shop with listening facilities in most areas, demo games consoles and try before you buy phones.
The layout is signposted and all areas are relatively easy to find.
Most of their bargain deals seem to be near to the checkouts, or well displayed in the aisles.
I liked the fact that everything is categorised alphabetically making my life a lot easier.

Although not particularly well architecturally designed for buggies, the staff certainly make up that shortfall with their caring customer service.
Their flights of stairs make manouvering a large pushchair nigh on impossible, although the aisles are lare and well spaced out.

When I had finished my purchase, the young man that I had spoken to downstairs asked if I was okay and did I find what I was looking for. He then asked if I would like to use the lift again to go to the exit. After trotting back down the stairs to bring the lift back up, he appeared and directed us into the lift and downstairs.
As someone who had spent the previous 3 hours battling with the crowds, it was refreshing to be treated with some amount of dignity and caring.

The goods for sale are mostly fairly priced with the exceptional real bargain in all departments, the ranges of videos, tapes, CD’s, DVD’s, games consoles and games, and mobile phones is to be rivalled by all local stores. The staff are user friendly, courteous, and a real pleasure to give my money to.

In humble appreciation.

Very highly recommended.