Advantages poor service
Disadvantages Rude managers.
We all know that buying a Christmas present for our parents can be very difficult even without a limited budget. My daughter goes to college and has a small part time job, she is 17.In 2004 she came into my bedroom and heard a rather crusty old tape of music I was listening to.” Mum this is awful” she moaned, as the tape jumped and creaked.
Without further ado and unbeknown to me she took the details and went to a Virgin Mega store where she promptly ordered it and paid the £11. She knew this present would be a very welcoming present for me and one which would give me endless hours of pleasure.We all know what teenagers are like and when she came home she put the receipt on top of the book case. Unfortunately my husband is in the habit of burning everything with writing on – (So that Big Brother cannot learn about our lives! – That is his excuse anyway) Yes, the receipt went on the fire.
After a couple of weeks my daughter found the receipt missing and an argument occurred about this regular burning, in which my husband insisted if it was important it should have been put somewhere safe.There we go!
However my daughter went to Virgin to enquire about the delivery of the C.D and the reply was “The supplier is pretty poor it may not come until after Christmas” She told the assistant that she had lost the receipt but was assured that they would find it in their records and to come back next week.A week before Christmas she enquired again and asked when the C.D would be in.
This time they told her that if she did not have a receipt she would have to pay for it again and no the C.D was not there, the suppliers were poor and….it may never arrive.
My daughter explained her previous conversation and the assistant called the manager over to discuss it with her.
The manager stereotyped her as a cheating and lying teenager and did not believe she had paid for it. She was upset and argued back saying do you think I would go to all this trouble for £11? It is the principle.
The manager was rude to her.
Meanwhile my husband and I were shopping in the precinct and she came back to us clearly angry, we offered to go into the shop to speak to the manager as he had treated her disrespectfully and would not treat my twenty stone husband in the same way. My daughter refused as she felt humiliated any way and we had to respect her wishes.
They must have account records; otherwise what kind of accounts are they operating?
It is more likely that they cannot be bothered for a measly £11 to take time to look it up in their accounts.
There must be thousands of people who lose receipts, are they telling us that they must pay again, my golly no wonder they have huge profits.
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