Virgin Megastore (Shop) > Reviews (33)

We all know that buying a Christmas present for our parents can be very difficult even without a limited budget. My daughter goes to college and has a small part time job, she is 17.

In 2004 she came into my bedroom and heard a rather crusty old tape of music I was listening to.” Mum this is awful” she moaned, as the tape jumped and creaked.
My response was that I adored the music on this 1980’s tape and I had listened to it so much it had worn out and that I could not find it in the shops on a C.D.

Without further ado and unbeknown to me she took the details and went to a Virgin Mega store where she promptly ordered it and paid the £11. She knew this present would be a very welcoming present for me and one which would give me endless hours of pleasure.

We all know what teenagers are like and when she came home she put the receipt on top of the book case. Unfortunately my husband is in the habit of burning everything with writing on – (So that Big Brother cannot learn about our lives! – That is his excuse anyway) Yes, the receipt went on the fire.

After a couple of weeks my daughter found the receipt missing and an argument occurred about this regular burning, in which my husband insisted if it was important it should have been put somewhere safe.

There we go!

However my daughter went to Virgin to enquire about the delivery of the C.D and the reply was “The supplier is pretty poor it may not come until after Christmas” She told the assistant that she had lost the receipt but was assured that they would find it in their records and to come back next week.

A week before Christmas she enquired again and asked when the C.D would be in.

This time they told her that if she did not have a receipt she would have to pay for it again and no the C.D was not there, the suppliers were poor and….it may never arrive.
My daughter explained her previous conversation and the assistant called the manager over to discuss it with her.
The manager stereotyped her as a cheating and lying teenager and did not believe she had paid for it. She was upset and argued back saying do you think I would go to all this trouble for £11? It is the principle.
The manager was rude to her.
Meanwhile my husband and I were shopping in the precinct and she came back to us clearly angry, we offered to go into the shop to speak to the manager as he had treated her disrespectfully and would not treat my twenty stone husband in the same way. My daughter refused as she felt humiliated any way and we had to respect her wishes.

My issue is how Virgin, such a large store can treat their customers with such disrespect and it is now February and still no mention of this C.D. No phone call as promised.

They must have account records; otherwise what kind of accounts are they operating?
It is more likely that they cannot be bothered for a measly £11 to take time to look it up in their accounts.
There must be thousands of people who lose receipts, are they telling us that they must pay again, my golly no wonder they have huge profits.

They obviously cannot be bothered and isn’t this the normal thing in our society today with these large stores?

These companies just do not care about customer service as they have such a large monopoly that my few hundred pounds a year – which I used to spend in there, is but a drop in the ocean.

It was only £11 but to my daughter it is a lot of money from a teenage wage, it was upsetting for her being treated like a liar and it also upset her that the one gift she knew I really wanted she was unable to get me. How many more people has this happened to?
I told my daughter I am disgusted with them and will never shop in their store again and that I do not expect her to either and I will also advise other people the same.

I will write a letter of complaint this week and see what transpires.

A message to Virgin.

The teenagers are part of your future!

Virgin – perhaps it is about time your managers had training in how to deal with people, deliveries and accounts.

Teacherofhooch - for the rating I put my visit as several times a year - it was once.