demonbara... 2

demonbarak

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Member since:12.05.2008

Reviews:36

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Virgin? I'll go to HMV in future thanks.

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29.05.2008

Advantages:
Mainstream selection excellent

Disadvantages:
No real communication, poor customer service

Recommendable No:

Detailed rating:

Price

Layout & presentation

Selection & range

Availability

In store customer service

Staff knowledge

Waiting / queues

City / Branch addresscheltenham

Frequency of visitMonthly

Value for moneyPoor

QualitySatisfactory

After-sales servicePoor

8 Ciao members have rated this review on average: helpful See ratings
very helpful by (23%):
  1. lilyellowfish
  2. Red-blood-Black-heart
  3. jenny967
helpful by (77%):
  1. MAFARRIMOND
  2. kingfisher111
  3. Katieshaz
and 7 other members

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Virgin, to me, used to be a more expensive version of HMV. Now, after a recent experience with them I can understand why they're shutting stores down.
I went into the local store to pre-order the latest nightwish album, and was told i'd have it less than a week after release. Great! Paid my fees and waited for the "come and get it" phonecall.
Ten days after release, still waiting, i called up. To be told that they weren't going to get it because the store was closing. So, what were they going to do about it? Make me trek into town to get my money back. Wonderful.
So, into town I went and was told that they couldn't cancel teh order because they'd disconnected the store from the mainframe. But i could have my money back anyway. Great. So, money in hand, off I went.
A week or so later, I happened to be near another store, and went in to buy my preorder copy off the shelf. So, had it in my hand and went to pay. Then noticed it was cheaper than I'd payed. So, at the counter paid for the new album and pointed out that my order should have been cancelled and i'd had my money back. So, what do they do? Vanish for twenty minutes, give my money back AGAIN when they returned and confirmed the order was cancelled. Not the sharpest tool in the box really.
About a month later, my preorder arrived through the post. This just stopped being funny a long time ago - Its terrible that a simple preorder can go so very wrong!

In other things, i find that their mainstream selection is excellent, but the rock/metal section is sorely lacking and the staff really don't know that much about their own stores.
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Comments about this review »

Red-blood-Black-heart 29.05.2008 10:30

Great review

headcase44 29.05.2008 09:31

Good review..... why do we allow ourselves to be treated like this when we are the money paying public ? Hope you got sorted out....I love your 'about me' ..... Thanks J.

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This review of Virgin Megastore (Shop) has been rated:

"very helpful" by (23%):

  1. lilyellowfish
  2. Red-blood-Black-heart
  3. jenny967

The overall rating of a review is different from a simple average of all individual ratings.



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