Home > Shopping > Services > Telecommunications > Mobile Network Providers > Virgin Mobile
User rating
User rating User rating
158 Reviews

Community Quote

Ive been with Virgin Mobile for 3 years so far, infact my first 2 phones were on T-Mobile and then i went to Virgin. The only reason i left them is because a new phone i bought was locked to o2 and... more

User Reviews

for Virgin Mobile

Rating Summary based on 158 reviews

  • 5 Stars
    77
  • 4 Stars
    50
  • 3 Stars
    14
  • 2 Stars
    11
  • 1 Star
    6

Detailed rating

  • Accuracy of charges
  • Coverage & reception
  • Customer service quality
  • Customer service waiting times
  • Range of different billing plans
  • 4.2
  • 3.6
  • 3.9
  • 3.7
  • 2.5
  • 27 of 27 Ciao users found the following review helpful
    Picture of antsss

    antsss

    User recommends the product

    Advantages Advantages Cheap on-net and landline calls, cheap on-net texts, great customer service

    Disadvantages Disadvantages No MMS, no GPRS, no photo messaging, no cost benefit cross-network

    I write a lot of mobile ops on Ciao, and am a notorious gadget freak. I do drive my boyfriend insane with my constant buying, selling and upgrading, but technology has always been something that has interested me, even since my junior school project on the network of bulletin boards that was soon to become the internet - and that was a good 14 years ago! So when I got to the age where I was allowed my own mobile, I went through a few different networks and cheap phones. My first was Vodafone, and when the aerial fell off, I went to my local Virgin shop to check out their phones. In those days ... more
  • 15 of 15 Ciao users found the following review helpful
    Picture of graham.m.carr

    graham.m.carr

    User recommends the product

    Advantages Advantages Everything

    Disadvantages Disadvantages none

    Virgin Mobile is quite a new network and recently it has been voted one of the best networks around...I can see why! I have a Nokia 3210 which orginally cost me £89.99 but I had to buy a Service Pack on top of that for £10 to get the phone started. The SIM card was part of the service pack which include Virgin Mobile Guide, registration card,v.personal cards which allow you to hand out your number by a card and £5 free calls so really it's only £5. Around Christmas time there was an offer of £10 off the phone but if you think about it you are getting the Service Pack free. I bought the phone ... more
  • 17 of 17 Ciao users found the following review helpful
    Picture of radish84

    radish84

    4 Stars Virgin Mobile 13/10/2003
    User recommends the product

    Advantages Advantages good tarrifs, free voicemail

    Disadvantages Disadvantages none really

    I recently had an old phone i wanted to use, so I thought I'd buy a Sim card pack. The cheapest deal was Virgin Mobile, which cost only 10 pounds including 5 pounds free airtime. It was simple to use, with pay as you go, with no extra charges, line rental, contract, etc. I'm happy with this service, although I have nothing to compare it to as I only arrived in the UK. There are many features I like about the Virgin network : - texts are cheap, only 3p to other virgin users, or other networks is 10p - Its free to pick up voicemail. - You can pay using direct debit with no extra charge for ... more
  • 13 of 13 Ciao users found the following review helpful
    Picture of Ariel

    Ariel

    5 Stars Virgin fan. 02/07/2001
    User recommends the product

    Advantages Advantages no line rental, simple call charge structure

    Disadvantages Disadvantages charges for 0800 numbers

    I hold Virgin responsible for the mobile phone infiltrating my life to a point where I wouldn't ' be without one now! In an arena where there is so much hype and small print, I found the Virgin service clear, comprehensive, and good value for money. You buy your phone out right, there's no line rental to pay, and your call charges are calculated in a fairly transparent way - 15p pre minute for the first 5 mins, and then 5p per minute thereafter - and better still this applies to other virgin mobiles as well as to landlines. Calls to other networks are slightly pricey, but no more so than their ... more
  • 7 of 7 Ciao users found the following review helpful
    Picture of flossy

    Level 4 flossy

    Member since 31/08/2000

    Reviews written: 53

    User recommends the product

    Advantages Advantages cheapish calls, no expiry date on vouchers

    Disadvantages Disadvantages phones are expensive

    I decided to change to Virgin after getting a bit fed up with paying 50p per minute with BTCellnet. The phone did seem quite expensive to buy but I think that it was well worth it. The calls are now 15p a minute for the first five minutes and then 5p there after which is brilliant. Another good thing is that the vouchers dont have an expiry date on them and you dont have to pay any other charges (such as service charges). The vouchers are now readily avaliable at most retailers including Our Price, Post Office and most supermarkets. The coverage does seem good and I have certainly had no ... more