Advantages Staff available to give demos
Disadvantages Not all phones in stock
I am basing this review on one of the two Vodafone stores in Meadowhall shopping centre in Sheffield.The main store in Meadowhall is situated on Market Street. This store is reasonably large and has just undergone a major refit to install a new demo bar and to provide customers with increased access to the phones, enabling them to explore the features on the phones.
There is always plenty of staff available in the store to help, and all seem knowledgeable on the phones and technology. If one member of staff is unsure about a feature on one particular handset then another will be willing to provide assistance.The store is divided into two sections one side for contract handsets and the other for pay as you talk. Whilst I was in the store a few customers seemed a little confused as to which handsets were for pay as you talk customers and vice versa. However, I found the store easy to find my way around and the staff seemed more than happy to help people find the right phone and handset for their needs.
The store seemed very up to date, with the latest handsets being displayed, and even 'up and coming' handsets just to tempt customers to come back the following month to take a look at the new handsets.The store has a dedicated 'top-up' till where pay as you talk customers can quickly get their top ups done without having to wait for the contract customers setting up new accounts. People can top up via buying scratch cards (which start at £10 and go up in £5 increments), or by an e-top up swipe card that is linked to your mobile phone number (either by yourself or by a member of Vodafone's staff). You hand this card over to the assistant who will swipe it and ask how much you want credit you want to apply. This method is more popular than the scratch card top up credit as little as £5 can be applied.
Vodafone also have a contract with Nectar whereby customers can link up to 10 mobile numbers up to one Nectar card and claim points on their calls. You receive 2 Nectar points for every £1 you spend on Vodafone calls. Nectar and Vodafone also have promotions where if you upgrade or purchase one of their latest handsets you get bonus Nectar points. (I received 1000 bonus points when I upgraded).Vodafone operates a 14-day money back guarantee, but are usually accommodating in special circumstances (i.e. if the customer is not able to get to the store for some reason, an explanatory phone call to the store can sometimes solve this).
Every so often, around sale seasons, Vodafone have reconditioned handsets for sale. These handsets have been returned during the 14-day money back guarantee and have been fully serviced and hold the usual one year guarantee and warranty. These are sold as pay as you talk handsets with a sim card (the memory chip that holds your phone number and details) and so require top ups. This is a way to get the latest handsets at a discount price, so look out for these in stores. However, it is not a way for contract customers to get a cheap upgrade as they are locked to pay as you talk sim cards and so putting a sim card in other than a Vodafone pay as you talk card will mean the phone will not work.
|Range of products|
|Quality of service|
|Layout of goods|
Attention, this is the first review from this author
Instead of giving a negative rating, consider:
Help this member by giving your advice
Report fraud (for example plagiarism) or other issue with the review to the Ciao support team
Add your comment