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342 Reviews

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Vodafone has the worst customer service that I have ever experienced from any company. I was offered an upgrade which when received was only 8gb whilst my old phone was 16gb. I sent it back... more

User Reviews

for Vodafone

Rating Summary based on 342 reviews

  • 5 Stars
    100
  • 4 Stars
    127
  • 3 Stars
    43
  • 2 Stars
    38
  • 1 Star
    34

Detailed rating

  • Accuracy of charges
  • Coverage & reception
  • Customer service quality
  • Customer service waiting times
  • Range of different billing plans
  • 3.7
  • 4.2
  • 3.5
  • 3.1
  • 3.4
  • 50 of 50 Ciao users found the following review helpful
    Picture of cindyhigham

    cindyhigham

    User recommends the product

    Advantages Advantages Lots of flexabiliy

    Disadvantages Disadvantages Customer Services very poor

    I would just like to share my experiences that I have recently had with Vodafone. At this point I will point out that my experiences in this review refer to Vodafone's Pay as you go service, not monthly contract. On the whole I have found them to be good in terms of the services that are offered and the network in general. However I have recently found myself in the need to have a major winge with regards to how easily accessible their customer services are. As stated though generally I have found them to be good in many respects. I think we are all very quick to slag off companies when they ... more
  • 40 of 40 Ciao users found the following review helpful
    Picture of nigeofnewbury

    nigeofnewbury

    User recommends the product

    Advantages Advantages Price Plans, Coverage, Ethics

    Disadvantages Disadvantages The TV adverts

    ~~~ Vodafone History ~~~ Vodafone is the largest mobile network provider in the UK and it's headquarters is based in Newbury, Berkshire close to junction 13 of the M4, which is home to over 6000 employees. Back in 1983, a small electronics firm called Racal teamed up with an American telecoms company and together they bid (and won) one of the 2 mobile phone operators licenses which were put up for grabs by the government. Vodafone was launched 2 years later in 1985 - the name of the other company was Cellnet (later renamed BT Cellnet). In 1993 a new boy arrived on the block called One-2-One ... more
  • 41 of 41 Ciao users found the following review helpful
    Picture of jenni_a

    jenni_a

    User recommends the product

    Advantages Advantages Good price plans, good reception

    Disadvantages Disadvantages May not work in some countries abroad

    Ive had a variety of different mobile phones over the past four years all of which have been with Vodafone.I have always been part of a contract in which each month line rental is paid but recently with the help of increased nagging my parents have allowed me to become part of the pay as you talok world. They would never let me before not through lack of trust but as I have grew older they are finally beginning to allow it. When I transfered to pay as you talk I kept the same phone and so all we did was phone the vodafone customer service line and they did something to my simcard so that it ... more
  • 20 of 20 Ciao users found the following review helpful
    Picture of RyanC92

    Level 3 RyanC92

    Member since 10/02/2008

    Reviews written: 45

    5 Stars Vodafone 07/06/2008
    User doesn't recommend the product

    Advantages Advantages Good deals

    Disadvantages Disadvantages Terrible customer service

    This review originally was a review of their PAY AS YOU GO service. Since then however, I have had a complete change of heart in terms of Vodafone, with my recent problems with joining their PAY MONTHLY service. The following review is completely my own opinions, though, do remember than, and take it into consideration before you decide whether to go with them or not. OVERVIEW My current contract with Virgin Mobile was coming to an end, and due to having a poor signal in my new place of residence, I had to unfortunately end my contact with them. Upon looking online, Vodafone seemed to offer ... more
  • 23 of 23 Ciao users found the following review helpful
    Picture of jamaggs

    jamaggs

    User recommends the product

    Advantages Advantages Free info service, good coverage

    Disadvantages Disadvantages Slightly expensive calls

    Vodafone Pay as You Go was the first mobile service I ever used. I now use several networks, since my phone is not locked. Vodafone Pay as You Go has two tariffs: Smartstep and Allcalls. If you're on one, it costs £5 to change to the other. However, you can change free of charge within 7 days of purchasing your phone, so it doesn't matter what your phone is initially set to. THE TARIFFS Standard calls are calls to land lines or Vodafone mobiles, or calls to the voicemail service. SMARTSTEP Standard calls First 3 minutes each day 25p/min Additional calls 5p/min Calls to other networks 40p/min ... more