Vodafone

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Vodafone

Overall rating (331): Overall user rating Vodafone

 

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Customer Service not found here

2 Jan 11th, 2001 (May 23rd, 2001)

Advantages:
reception good in most areas

Disadvantages:
service leaves a hell of lot to be desired

Recommendable: No 

Detailed rating:

Customer service quality

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andyev

About me: Hi I'm Andy and as you can see I am a keen skydiver! I work in IT in Leeds and I hate bad service!!...

Member since:11.01.2001

Reviews:96

Members who trust:40

Review rated by 10 Ciao members on average: very helpful

I'm on Vodafone and I've only once had an issue with service - on the top of Ilkley Moor in Yorkshire! (although having said that, my phone offered the option of a call to 112, so presumably Cellnet had coverage there!)

My real gripe with Vodafone is my "service" provider, Cellular Operations, who surprisingly for a phone company you might think have real difficulty in answering their own phones within half an hour. Of course, you pay for the dubious privalege of listening to their hold music - how very kind!

A case in point was last month when they decided they would debit my bank account on the wrong day without any notice. I tried to call them but couldn't get through. So I had the direct debit reversed by the bank under direct debit indemnity - took them three weeks to get in touch with me, not by post as you might expect, but by disconnecting my phone!

Secondly, I cannot understand why they claim month in month out why I have used my all my free minutes precisely to the second (no more, no less). The bill I receive from them is completely inintelligable.

I think service issues such as this will remain commonplace within the Cellular industry for some time to come. There are still plenty of people without mobiles in the UK (although over half the population now has one) - just look at the number of mobile phone shops that have sprung up - there are four shops in Leeds city centre branded "Vodafone"

I hope that once everyone is signed up they will compete on service - just look at how BT has cleaned up it's act in the fixed line market - it's an absolute pleasure to call them! 
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Comments about this review
sue26

sue26

25.05.2001 13:45

I haven`t had any problems with pay as you talk vodafone. P.s I`ve added to your guestbook.

andycharger

andycharger

25.05.2001 12:47

Im with Vodaphone and they are a pain in the ass!

Dogbert

Dogbert

24.05.2001 17:32

I'm happy to not be on Vodafone, good op

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Review Ratings
This review of Vodafone has been rated:

"very helpful" by (80%):
  1. siso
  2. brianlfc
  3. sue26
and 5 other members

"helpful" by (20%):
  1. andycharger
  2. BJEEE

The overall rating of a review is different from a simple average of all individual ratings.
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