Vodafone is a phone company I used to be with years ago, but due to the rest of my family members switching, I had to make the switch to the same provider as them.
Now, they have made the switch back to Vodafone, and I have recently done the same, and have to say, it's a great network to be with, and has a vast amount of call plans

Making the Switch

To make the switch to Vodafone, I ordered a Sim Pack online, which was free with free deliver- all the more to convince me to move to their network. The delivery had a little delay in between, but the Vodafone customer service and e-forum team kept me up to date, and in contact until my Sim Card arrived, which was within a few days of contacting them. I have now been with Vodafone again, for about a month, and can honestly say, the network has not changed since last time I had it, which was a good 3 or 4 years ago - it still has fantastic network coverage, and good customer service

Customer Service

This leads me on to talk about the customer service which Vodafone provides. When I encountered the slight delivery problem, I noticed that vodafone offer, an e-forum service, which is a forum which is used by many Vodafone customer representitives - a quick, and easy way to get your problems solved. When I first posted my problem, my post was answered to very quickly, and enabled the team to check my case. I was very impressed by the short waiting time I had to endure to have my response answered to. For this, I would give Vodafone a massive 10 out of 10, for customer support. I however, cannot comment on the traditional phone to phone method, as I have never used this.

Price Plans

Vodafone offer many price plans, and to help you, i'll tell you about the various price plans which they offer.

AnyNet Price Plan

This is the price-plan that I am currently on, as it is the price plan which you are automatically assigned to, when you first use the sim card. Call costs are

• All daytime calls are 30p per minute
• Evening and Weekends calls are charged at 10p per minute
• Texts are 10p
  These prices include calls to UK networks and Landlines

AnyTime Price Plan

The Anytime price plan offers a slightly different call cost service, and is designed for people who are more talkative

• For the 1st three minutes each day, calls are 30pence, afterwards, its only 10p per minute
• Texts are 10p
  These prices include calls to UK networks and Landlines

Other Services

Vodafone offer another range or services, to allow you to make good use out of the networkVodafone FREE WEEKENDS
With Vodafone FREE WEEKENDS, if you spend £5 of your calling credit between Monday and Friday, you get Free Calls and Texts from Mindnight Friday, to Midnight Sunday.
However, if you do spend £2.50, you do get Free Texts all weekend.
If you have friends on other network, this service offers you 60 minutes worth of calls to other networks.

Stop The Clock
With Stop the Clock, you talk for 60 minutes, but pay for only 3! However, you must be on the ANYNET price plan to benefit from this.

Vodafone family
Vodafone Family lets you chat between you and 3 other Vodafone numbers for free for just one payment of £5.00 per month. You can even have a larger group of 5 people for £7 per month.

OTHER SERVICES

Vodafone also offer Home Broadband for pay monthly customers at £14 per month, Mobile Broadband for laptop users, at £15 and also some packs to add to your credit, which include packs for texting and calling.

Overall

I think Vodafone is a mobile network which is fantastic and really do think about their customers, especially when thinking about the e-forum. Vodafone also has an extensive range of price-plans ,and added extras, which make the service even more better. I give vodafone 10 out of 10, not only for its great customer service, and range of services, but it also has a great UK network coverage.

Vodafone Links and information

web : www.vodafone.co.uk
e-forum : http://forum.vodafone.co.uk/
Customer Service : 08700 700191 ( pay monthly)
08700 776655 ( PAYT)
or 191 from any vodafone mobile.

THIS REVIEW WAS CORRECT AT TIME OF PUBLISH ( JUN 08)