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Member since:06.08.2011

Reviews:1

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Service abysmal from Call Centre to Directors Office

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06.08.2011

Advantages:
Cant think of anything to put after only dealing for a month

Disadvantages:
Thieves looking for every excuse

Detailed rating:

Customer service quality

Tariffs & Charges

Range of services (e.g. voicemail, messaging)

Value for money

Coverage & receptionSatisfactory

Customer service waiting timesVery long

Accuracy of chargesVery poor

Range of different billing plansLimited

3 Ciao members have rated this review on average: somewhat helpful See ratings
somewhat helpful by (100%):
  1. TheHairyGodmother
  2. angelboouk123
  3. Riley-

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Be warned about paying Vodafone by debit card on the net. They took my monthly payments three time for which it took over a week to get my money back, the bank state it was not there fault which I believe as they can only pay what requested. They will come up with every excuse to avoid a response. But if they try it on with you, dont let them go and push for compensation for all the inconvenience that you have been through. Banks can only make payments to what they are requested,

Just think of all the funds they must be making if they take each payment three times, and still take nearly a month to give a reason, but still delay for more time.

But if you have problems dont waste your time on the phone to incompetent staff, go to:

Andrew Woodvine
08080 044477
vodafonedirectorsoffice@vodafone.com

And dont let go until you are satisfied

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Comments about this review »

martynbmw666 08.11.2011 13:07

Did this actually work? I am having a nightmare i have waited four weeks for a refund! thanks for the help though much appreciated. I f you want take a look at my review on them and you will see what i mean! thanks again

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Review Ratings »

This review of Vodafone has been rated:

"somewhat helpful" by (100%):

  1. TheHairyGodmother
  2. angelboouk123
  3. Riley-

The overall rating of a review is different from a simple average of all individual ratings.



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