Disadvantages Lack of customer service, No call backs, Hung up on, total disaster!
I have been with Vodafone since february of this year. I have two contract phones and pay a lot of money out each month. I can not get signal anywhere. There is one small 30cm square in my office where i have to place my handset on its loudest setting so i hear it ringing and then answer calls on handsfree without moving my phone or i lose signal. I can be driving along on handsfree and the phone cuts out constantly losing signal. I have moved and i can not for the life of me get signal anywhere in the house. I have never had this problem before with any other network.
However the above is not the biggest problem i am experiencing with Vodafone. Sadly i have to say i am appauled with vodafones level of customer service and their commitment to their customers which is by far the worst i have EVER experienced from any company.
I have been overcharged by Vodafone since February and i am owed well over £500.00 back in refunds. I phoned up immediately when my bank account manager pointed out to me i had gone over drawn due to a direct debit from Vodafone. I said it can not be as the tarriff i am on is the best one they do and its got 3000 minutes to landlines, 3000 minutes to mobiles, unlimited texts, high internet usage etc... but the bank were adamant it was to vodafone and i was advised to ring them. So i did. I spoke to a lady up north first and she was very rude and made sarcastic comments and promised i would get a call back. She advised me that i did not have the tarriff i was originally advised i had. i asked her to get a manager to listen to the sales call from when i was sold the contract and she said no managers were there. I insisted i speak to a manager and again i was told there were no managers in? She then sarcastically said what do you want me to do fly to the south of england to get you a manager! She then once again promised a call back on the next day from a manager. The next day came, i waited and waited all day but surprise no phone call.
So i called up and i was once again advised i would get a call back on the Monday. Monday came no call back. So i called again, had the phone put down on me seeral times. Got nowhere! So on Tuesday i emailed the complaints department and waited several days and no response! So i emailed again, waited no response. now bearing in mind i was making call after call and got nowhere. i was promised call backs but never got them. My account notes must be the longest on any Vodafone account.
After a week i finally got throught to someone who seemed to want to help and appeared to know what they were doing. I explained what had happened and they looked into the case. She advised me that the original sales person had basically lied and miss sold me the contracts and worked out that i was due £574.00 back in refunds pluss all the charges that had been mounting on my account with my bank due to Vodafone making me overdrawn. She advised me that she had changed the tariff over to what it should be and i would get the refund in three working days.
|Coverage & reception|
|Customer service quality|
|Customer service waiting times|
|Tariffs & Charges|
|Accuracy of charges|
|Range of different billing plans|
|Range of services (e.g. voicemail, messaging)|
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