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GT78

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Dire customer service and they've now LOST my mobile!!

Quote-end
13.01.2012

Advantages:
Okay when it works

Disadvantages:
Dire customer service !

Recommendable No:

Detailed rating:

Customer service quality

Tariffs & Charges

Range of services (e.g. voicemail, messaging)

Value for money

Coverage & reception

Customer service waiting times

Accuracy of charges

Range of different billing plans

12 Ciao members have rated this review on average: somewhat helpful See ratings
helpful by (25%):
  1. bryspy
  2. pumfster
  3. anwar
somewhat helpful by (58%):
  1. Soho_Black
  2. CPTDANIELS
  3. kevin121
and 4 other members
not helpful by (17%):
  1. Alyson29
  2. thedevilinme

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28th Dec - took my mobile in for a repair. Since then I've been told three times that I would receive it back by such a date and this hasn't happened. I've also been told that the phone was dropped and damanged beyond repair. Not true - as I haven't dropped it and the case is immaculate and apart from the GPS it worked when I returned it for repair. I was then told that there was a void sticker missing and it couldn't be repaired. I certianly haven't taken one off. After two complaints being made, several hours wasted, a couple of calls a day to try to chase it up over teh past week, promises of being called back which I never received a call from, I finally today have been told that Vodafone have LOST MY PHONE and that they are replacing it with a "refurbsihed "i.e. second hand one". I might expect a back street shop to LOSE my mobile, but Vodafone? Losing a customers phone and then all these excuses abot what's happened to it?

I'm obviously not going to accept this, but the nightmare continues to try to speak to someone who will sort this out and I'm sick to dfeath of Vodafone and cannot wait to 1. FINALLY get a phone back. 2. Until my contract expires and I can leave them for good.


My advice - steer well clear! Full details below.


http://forum.vodafone.co.uk/t5/Pay-Month​ly-Services/Help-Vodafone-have-mis-infor​med-me-then-finally-LOST-my-phone/td-p/9​77345

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Comments about this review »

anwar 13.01.2012 22:53

I would agree that they are a firm to avoid! I have had so many problems with them and their customer service is the worst I have ever encountered! Ann

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Review Ratings »

This review of Vodafone has been rated:

"helpful" by (25%):

  1. bryspy
  2. pumfster
  3. anwar

"somewhat helpful" by (58%):

  1. Soho_Black
  2. CPTDANIELS
  3. kevin121

and 4 other members

"not helpful" by (17%):

  1. Alyson29
  2. thedevilinme

The overall rating of a review is different from a simple average of all individual ratings.



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