I am going to try and keep my comments brief. Don't like this 120 word rule minimum,long winded comm...
I am going to try and keep my comments brief. Don't like this 120 word rule minimum,long winded comments just dilute the message
Member since:19.10.2001
Reviews:3
Members who trust:2
Let me tell you about Layerthorpe Ltd, Centurion Way, York.
I took my car there to be serviced. When i handed it in, there were two broken bulbs. When i got it back, there were still two broken bulbs but importantly, the checklist they handed me said the bulbs were working.
I arrived to pick up my car abit early. I was wondering why they took 35 minutes to clean my car. Driving home, it started to rain. My windscreen went almost opaque. I telephoned the garage when I got home. "Oh, yes that will be the lime" they told me. Thirty cars had been covered in Lime which had blown from a nearby building site. Please bring your car in and we will clean it off for you, they told me. Pity they didn't tell me this before I left, I suppose they were worried that I would hold on to the courtesey car.
I wrote to the director of the company who, when i was there waiting, i noticed that she was very relaxed wandering around with a coffee cup for the entire 40 minutes I was there. She handed on my complaint to someone else in the company- obviously not interested. Trading Standards , by the way told me to get my car checked by an independent examiner at a cost of several hundreds of pounds (yeah, right!), i thought that was their job.
I was not blaming the garage for the liming, just not happy with the cover up. To be charged £50+ per hour for the mechanics to miss ou the most basic faults is not good and does not bode well for the overall quality of the service. I asked for my money back. There was to be no peace offering however. I wrote to VW HQ who pointed out that Layerthorpe were a franchise and there was not much they could do.
In summary, I ahve learnt my lesson and will be entrusting my servicing to my local garage
How helpful would this review be to a person making a buying decision? Rating guidelines
I can understand your fustration, as I own a VW golf myself. I think there is a general census that VW garages are quite poor when it comes to aftersales customer services. My local garage once tried to charge me over £200 to diagnose a fault that should have been covered by the warranty!
wilsam00 25.10.2001 20:36
Volkswagen cars in genral are not keeping up the reliability reputation they once had.This does not really give much infomation about VW but in my books past experiances always score high.Sam.Good op
paule23 21.10.2001 17:54
You could do with running a spell check over this op. It really is a nightmare taking your car in for a service, which garage should you trust? It's a tricky one.
Oct 21st, 2001
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helpful by (69%):
somewhat helpful by (8%):
