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Nice car, shame about the service dept

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1 Jun 15th, 2002 

16 Ciao members have rated this review on average: somewhat helpful

Advantages:
Friendly people

Disadvantages:
Poor workmanship

Recommendable No:

Detailed rating:

Price

Service

Efficiency

After sales service

SiouxF

SiouxF

About me:

Member since:21.07.2001

Reviews:3

This opinion is not just based on my own experiences, but that of a few of my work colleagues as well. I bought a lovely car from Martins and was very pleased with the price and sales people. But don't be blinded by this. Their service department is woeful at every level. Their attention to detail is none exsistant and you must expect to send your car back at least twice to have a simple fault corrected, do not trust them to have completed the work correctly. Check it out yourself afterwards. I would not want to bore you with the massive list of problems I have had with this garage, and was not suprised to hear my colleagues at work complaining of similar treatment. I would recommend that if you are considering a Volkswagen, do go to Martins for the purchase, but choose somewhere else for the services and warranty work.  

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Comments about this review »

Connoisseur_Haggler 18.06.2002 00:25

this is a good start to your opinion on VW dealership -which you have discussed as "Martins of Basingstoke" shame about your collegue's experience. As denoted by the current rating you will need to provide more detail of your visit to VW Martins of Basingstoke and what services etc they offer and what you pad and what you got etc, to get better ratings and thus make the information more useful to a consumer consoidering the VW dealership. Remember you can update/edit opinions, if you do please let me and any of the previous readers know of your update, all the best -CH

blurbubble 16.06.2002 12:38

Sorry, but this is very brief and tells us very little of use - you need a lot more detail. Cheers, BB :o)

Elainebaba 16.06.2002 12:26

At least you made an effort to write your op, it would need more information, this will help others about decisions about the product you are talking about. Looking forwarding to your next op. Avril

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