UPDATED 14-1-2007 : Hiya! Not even logged on this site in the best part of a year, so Im going to ma...
UPDATED 14-1-2007 : Hiya! Not even logged on this site in the best part of a year, so Im going to make an effort to do more reviewing and CIAO'ing this year!!!! xx
Member since:19.01.2005
Reviews:16
Members who trust:1
I recently purchased a Shiney new Beetle with my saved up pocket money, and ventured deep into the depths of the murky swamp land known as the car sales battle field.
First Impressions :
In a very hard to find area of Leeds. It looks like it's easy to get to, if you're heading out of the city onto the M621, but coming the other way, its a veritable spaghetti junction. Approaching the dealership (Vantage Volkswagon) you have got Audi on your left, and warehouse units to your right. It is obvious that Audi and VW are competing for space down this little side street, and it is very hard to park your vehicle - Unless you just dump it, and hope that you're not blocking any one in - such as i did. LEAD BY EXAMPLE!!
The Showroom :
Very clean, very spacious, and very light. As you walk in, the display models are situated playfully, to greet you on your approach. No signs of sticky finger marks on the glass of any of the models on display, and all was in good order.
Customer Service :
Was greeted pleasantly, and shown to a seat - as requested. The one thing that puts people off buying from a big garage is the pushy Must-Sell-Cars-Or-Die sales man lurking in a dark corner of each and every forecourt ready to pounce. Not here. Not once was i told to 'Oh go on! Just take it for a test drive' or 'You can't live without this car'. The salesman - Matt - was very polite, respected my wishes, and did not bulldoze me into making any rash descision.
After Sales :
There were some problems with the car - The CD changer did not work, and the car ahd not been valeted. Now, the valet was not the fault of the garage in some respect, as i needed to collect the car earlier than expected, but they did say that it would be thoroughly cleaned and they would take it back to valet it free of charge when the CD Changer issue is resolved. Unreserved apologies were offered for the problems.
Courtesy Car :
When the car was taken back in to get its 'quirks' sorted out, i was given a bright blue VW Thing. It was dirty, and a typical courtesy car. Why can't garages just give them a Vac, and a wipe over that will shift, shield and shine?
So overall, the experience has been above average. I would definately go there again, and my new Beetle has totally won over my heart
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Jan 20th, 2005
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