I have not been here much during 2009..it's been a mad one!
I have not been here much during 2009..it's been a mad one!
Member since:18.08.2007
Reviews:8
Members who trust:4
We recently had need to use the services of a car body repair centre to rectify the kind present left for us on retrieving our car from an overnight car park. A scratch running the length of the passenger side of the car.
As the car has the balance of its 12 year anti corrosion warranty and 3 year paint warranty I chose to telephone my local Volkswagen approved repairer.
I bought the car from them and have used their service department so this was a natural decision for me.
The call was handled very promptly and professionally. I was advised that I would not need an appointment for an estimate and was asked when would suit me best. They took my details and those of my car and gave me directions as the bodyshop is not on the same site as the main showroom.
I was pleased to find the directions were very easy to follow and I was greeted warmly and was expected.(This was nice and a good start). They even greeted me by name as they had seen me parking outside and taken the registration number into account. (again very professional)
The Manager came out and assesed the damage and completed an estimate using my insurance details. I was adviosed of the benefits of dealing with them and was suitably impressed.
Later that afternoon I was telephoned as promised with a booking date three days later with a complimentary loan car ( the same model no less) and advised that an engineer inspection had been arranged during this time.
On arrival at the body centre again I was expected and greeted by name. All of the relevant documentation was ready for me and I was soon being handed the keys to my free courtesy car. This was clean and ready to go. Again I was awaiting the glitch that surely must be due to follow!
The following morning I was called to advise that all of the parts were in stock and the engineer had authorised the repair for me. This meant that the car would be ready as arranged the following afternoon.
The following day I again received a call to confirm arrangements. The car would be ready as agreed and was currently being valeted ready for me to collect.
I arrived 20 minutes early to collect the car and again was greeted in a very courteous manner and taken out to the car to inspect the work before completing the satisfaction note and paying my excess. (As agreed with my insurer).
The repairs were carried out to an extremely high standard. I am very fussy and could not fault the quality in any way. the car had no signs of being repaired and the cleanliness of it was excellent.
Two days later I received a call from the manager to check that I was happy with the standard of repairs and to reinforce the fact that all of my warranty remained intact. (Most unexpected)
Overall I have had an excellent customer experience in a day where it is not the norm. I would recommend them to anyone with or without a Volkswagen group car as they repair any make. (They were restoring an old MG alongside the many Audi's and Volkswagens)
What particularly appealed was the effortlessness as they took care of everything for me and were prepared to spare me the time I wanted, when I wanted it.
What more could I have asked for?
How helpful would this review be to a person making a buying decision? Rating guidelines
Must admit, I agree with the comment below, in as much that our VW dealer was SO busy, they just could not be bothered to return calls / queries to customers. Which I ( and many others ) probably remember very well, in as much, that they can go and get stuffed nowdays, and I will never even think about going near their Showroom again. What goes round, comes round as the saying goes !!!!..........Roy.....
RICHADA 13.11.2008 21:52
Your review actually left me with a smile on my face - it is wonderful to read a positive review on ANY section of the motor trade, which, on the whole, has a deservedly awful reputation. I swore that I'd never set foot in our local VW dealer a few years ago after we were totally ignored having requested details on the Passat, glad to hear that your own experiences have been much more positive. Richard.
Nov 11th, 2008
(Nov 30th, 2008)
very helpful by (100%):
