I have been buying VW for the last 5 years, the cars have NEVER been the problem. The VW dealer that I have been using/used, has been unsatisfactory on four/five occassions.
I buy nearly new cars so to keep the full service history for the first 2/3 years of the car's history I take them to VW dealers to be serviced and maintained.
The service that I have received has been poor on all occassions, the car has not been returned at the negiotated time causing untold problems, jobs have not been carried out to my satisfaction, the term fixed price servicing seems not to exist... three different occassions I phoned and was quoted three different prices for the same service.
On receipt of my car back from the last service, I queried the price and they knocked off £40, after tacking the car to another garage for new tyres there was a problem with the brakes that the VW garage should of pointed out...
Overall the after sales care is terrible... the only problem is I like VW cars, I will be buying else where in future..
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Sep 24th, 2000
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