Vonage

Vonage Complaint
Cancellation problem - Internet phone
Location: New York, NY
Account Creation Date: Oct, 25, 2007
Cancellation Date: Nov, 15, 2007

I got the $24.99/month† plan.
Unlimited local and long distance calling anywhere in the US, Canada and Puerto Rico. Now! FREE Calls to select European countries! ONE MONTH FREE!

On OCT. 25, 2007 I opened an account with Vonage. I had Vonage for over 22 days. On November 15, 2007 I wanted to cancel. SO I called Vonage and spoke to a foreign operator who appeared to be reading from some script.

I told her no for over 45 minutes, I even told her I was running late for work which she ignored and kept trying not to cancel my service with questions and other "offers". Cancel the account. I say cancel the account, I don't mean help me figure out how to keep it, I mean cancel the account.

The phone got mysteriously disconnected. I called back and spoke to another foreigner who actually told me he was just trying to do his job if I would just be quiet and listen he would cancel it. So I listened to him for over 20 min. and still told him NO. He placed me on hold so long I hung up and called back and got another rep and this rep refused to cancel also. He was so belligerent and demanding.

But I finally got Vonage to cancel, I HOPE... To my amazement and utter shock VONAGE said that there will be a 39.99 early termination fee for each phone number, and guess what; I had two, when I only open one account. I have already been charged $89.91 early cancellation fee and today I found a new invoice for $55.10. Let me remind you that I signed up for a 30 day free trial.

I am still fighting for my refund... Please help me if you can. I want a full refund. They took from my bank account three charges, $16.21 + 0.67 + 89.91 = $106.79. On November 17, 2007 I receive another invoice with an addition charge for $55.10.

People should be aware of the illegal, inefficient and hostile business practices of Vonage.
Vonage is the worst service I have purchased in years. The technical service and customer service is poor. They will not cancel your account. They keep charging your credit card months after your service has been disconnected. It is criminal and these people belong in jail...

Naty