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Home > Shopping > Offline Shopping > Supermarkets > Waitrose (Shop)
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56 Reviews

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Up until recently, I had this image of Waitrose being quite an upmarket and snobby store - until I paid a few visits to my local one. Well, I say local but it is in Saltash which is actually... more

User Reviews

for Waitrose (Shop)

Rating Summary based on 56 reviews

  • 5 Stars
    		31
  • 4 Stars
    		21
  • 3 Stars
    		3
  • 2 Stars
    		0
  • 1 Star
    		1

Detailed rating

  • After-sales service
  • Availability
  • Freshness of goods
  • In store customer service
  • Layout & presentation
  		• 4.3
  		• 4.1
  		• 4.7
  		• 4.7
  		• 4.5
  • 130 of 130 Ciao users found the following review helpful
    Picture of RICHADA

    Level 8 RICHADA

    Member since 20/06/2004

    Reviews written: 241

    4 Stars A SERIOUS ALTERNATIVE TO THE "BIG 4"? Review with images 04/05/2006
    User recommends the product

    Advantages Advantages Great Quality. Great Customer service. Staff Ownership. Different from the Rest.

    Disadvantages Disadvantages Can be Pricy. Not a "One Stop Shop". Unpredictable Check Out Time.

    WHO ARE THEY? Waitrose was founded by Wallace Waite, Arthur Rose and David Taylor who opened their small grocery store at 263 Acton Hill in West London in 1904. After the acquisition by the John Lewis Partnership of the Waitrose business in 1937, they became the food shops of the John Lewis group. Most are stand alone supermarkets, the first such shop opened in 1955. Some, like the Kingston on Thames branch are attached to, or in the basement of, large John Lewis department stores. The John Lewis partnership is an unusual organisation in that it is a "partnership" owned by the employees ... more
  • 88 of 88 Ciao users found the following review helpful
    Picture of Silverback

    Level 7 Silverback

    Member since 23/09/2002

    Reviews written: 120

    4 Stars Waitrose vs White Rose 14/11/2004
    User recommends the product

    Advantages Advantages Quality, ambience, partnership, principles. No Jamie Oliver

    Disadvantages Disadvantages High prices could be a problem if you’re on a budget or not swayed by ethical claims

    I'm not often called “sir”, except by policemen in their special ‘sarcastic’ voice. So it was a novelty to be thus politely addressed by a charming checkout assistant, merely asking whether I needed help packing my bags. As you may have guessed, I wasn’t in Netto, but in Waitrose, purveyors of Pringles and peeled prawns to no less a personage than HMQ. The Royal credentials though are probably the last reason I would shop at Waitrose. The professional and solicitous staff, however, are a very welcome feature. This could be due to the fact that Waitrose employees are effectively the owners of ... more
  • 23 of 23 Ciao users found the following review helpful
    Picture of jjcross

    Level 6 jjcross

    Member since 15/05/2010

    Reviews written: 168

    5 Stars Waitrose is the top of the shops. 22/03/2011
    User recommends the product

    Advantages Advantages Quality, The staff are happy and friendly.

    Disadvantages Disadvantages Stores in certain areas are few and far between

    I have always loved Waitrose no matter how many people will call me a snob.... I will always continue to shop there. I shall now explain why.... Who are they: Waitrose started out as a small Green Grocer in Acton, Central London. It was founded in 1904 by Arthur Rose and Wallace Waite and David Taylor. However David Taylor left the company a few years later (Hence the name Waitrose). In 1937 it was taken over by the John Lewis Partnership. There are now approximately 237 stores in the UK. Price and value for money: In my opinion although the price in Waitrose’s stores seems to be high I feel ... more
  • 13 of 13 Ciao users found the following review helpful
    Picture of JHubbard

    JHubbard

    4 Stars Waitrose Thame - the shopping experience 13/01/2003
    User recommends the product

    Advantages Advantages Clean, relaxed, good range of goods, good parking

    Disadvantages Disadvantages None

    UPDATE I'm now living in Cornwall - Oh, how I miss Waitrose and John Lewis!!!! INTRODUCTION I live mid-way between Princes Risborough, Buckinghamshire and Thame, Oxfordshire. A medium-sized Tesco store serves P. Risboro' and a Waitrose serves Thame. Waitrose, Thame wins any comparison between the two on nearly all counts. Since I've already had a moan about the Tesco store previously I've tried not to repeat myself too much - just read my Tesco Op' to get the general idea! Waitrose, Thame really does 'tame' the supermarket experience! VEHICULAR ACCESS TO STORE AND PARKING There is good access ... more
  • 78 of 78 Ciao users found the following review helpful
    Picture of denella

    Level 8 denella

    Member since 28/08/2006

    Reviews written: 360

    4 Stars The best grocery shopping there is 19/11/2006
    User recommends the product

    Advantages Advantages High quality; good fresh produce

    Disadvantages Disadvantages Some items are expensive

    Waitrose supermarket was originally confined to the south of England, but more recently stores have opened in Buxton, Wilmslow, Sandbach, Durham and Hexham as well as four in the West Midlands and two in Edinburgh. My experience of Waitrose is based mainly on the stores in Havant and Southsea, but I also shop in the Chichester branch from time to time and am familiar with the stores in Petersfield and Waterlooville. Waitrose has the reputation of being on the expensive side, but in actual fact Somerfield's prices are higher. Waitrose has its own brand of food and household products at very ... more