nairda72 3

nairda72

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Member since:09.03.2009

Reviews:1

Quote-start

Product looks good and does job. Disappointing customer service.

Quote-end
09.03.2009 (14.08.2009)

Advantages:
Quick delivery, blinds look good, and reduce heat reasonably well

Disadvantages:
Poor customer service

Recommendable No:

3 Ciao members have rated this review on average: helpful See ratings
very helpful by (17%):
  1. bella6789
helpful by (83%):
  1. 1954Sagalout
  2. TheHairyGodmother
  3. Soho_Black
and 2 other members

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Just ordered some blinds from web blinds. The company didn't provide screws or plugs to install them into ordinary plasterboard and wasn't even able to advise as to what I needed. Their advice: take the blinds to a DIY store and ask them for advice as to what I need. I find it extremely disappointing that the company doesn't provide the proper materials to fit the blinds in a very standard construction material; the notion that having spent several hundred pounds I now need to go to a DIY store is somewhat bewildering to me. The attitude of the company's helpline when I raised this issue was also quite unhelpful. We went with this company because they were associated with Hillary's but I really wouldn't recommend this company at all now for all the hassle this is causing.

Update 2 weeks later: have now been to Robert Dyas and purchased the right screws and hollow wall fixings for plasterboard. Also got a roll of string which proved extremely useful as I had several blinds to install side-to-side and needed to ensure the holes were aligned. With these supplies in hand, installation was actually quite easy, the blinds look good (pleated ones). Am upgrading my review from 2 to 3 stars. Will try to come back to this site this summer to comment on the effectiveness of the blinds in reducing heat.

Update mid-summer: have been using the blinds extensively all summer (cobweb pleated with the reflective backing for the sun). They work quite well. Before we had them our living room would be unbearable on a sunny day even with air conditioning. Now with the blinds closed it's livable and we've hardly used the air conditioning all summer. They may not work as well as some others we saw from other vendors with a honeycomb structure but those cost more than double, which is probably not worth the difference.

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Comments about this review »

1954Sagalout 16.10.2012 20:19

Do your blinds have any child proof safety features relating to the cording system - because mine risk hanging a child or pet!

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Product details

Type Home & Garden
Domain Extension .com

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This review of Web-blinds.com has been rated:

"very helpful" by (17%):

  1. bella6789

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