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I tried Web-Blinds for the first time recently and will definitely look to use them again. Their site was easy to use so I was able to quickly choose fabrics that I thought would match my room. There were a lot to look through on the site so this took me a little while, but that's a good thing! When I'd narrowed down my list of possibles, I was then able to order samples so I could see what they actually looked like and whether or not they would really match. The order process was easy and the blind was delivered well packaged and very quickly. I can't comment on the customer service as I had no need to use it. Overall I was very pleased with the product, both on quality and price and the delivery service was excellent.