Internet Service Providers
7 reviews from the community
Review of "Which?"
Having heard good things about the Which? online 30 day free trial, I thought I'd give it a go. Unfortunately, it is not platform independent (i.e. it is designed for Windows users) and I use Risc OS so I was unable to access all the features. The actual service seems okay but I would advise people not to sign up for the trial unless they expect to remain subscribed.I cancelled my subscription following the terms of the "free" trial as I couldn't access all the features and I did not have the leisure to look at it through a slow dial up connection. That is where the problems started. My next bank statement had two monthly payments taken (the first payment had been late as it had fallen at the weekend). I phoned them up and they said they would cancel the account and that I could have the money back if I forwarded my original cancellation e-mail. This I did but they did not refund the money.
I wrote to them and they said I had not cancelled in time. I wrote back proving I had cancelled far in excess of the required notice period. They wrote back apologising for any *confusion* (not distress, inconvenience or waste of time or money) and said they would credit it to the bank account I had told them two months earlier had been closed. I have since written a number of times but have still not been able to get back the money they took erroneously.It is not the fact that they took money from me that makes me say beware. It is the fact that they have not sorted this out in over six months.
Today I finally got my money back. I had written to the person in charge of Which and quoted lots of things from their website about how they are supposed to help the consumer. The person who wrote to me said she was "appalled" that my refund had not been dealt with and apologised for the unacceptable service. They also gave me an extra £10 to cover all my photocopying and postage costs. I'd still say be acreful but I thought I should be fair to them by saying that I have now got the refund.
Product Information : Which?
Manufacturer's product descriptionInternet Service Providers
Type: Internet Service Providers
Listed on Ciao since: 28/07/2000