White Arrow Express are a lot faster, they take more care, and are a lot more professional at what they do than any other parcel delivery company that we are all familiar with. What I do know is that If you order by phone, an item from your catalogue, and it is in stock then I can say for sure ... Read review
White Arrow Express are a lot faster, they take more care, and are a lot more professional at what they do than any other parcel delivery company that we are all familiar with. What I do know is that If you order by phone, an item from your catalogue, and it is in stock then I can say for sure you will get it the next day. Well you would if you lived anywhere on my wife's round.
My wife, Karen, has been a self employed courier for ... ...firms, and has been with White Arrow Express for two years. She has a very large sector to cover which averages 60 parcels daily. She gets her parcels delivered every morning at about 9.00am, then she needs to check through them for any missing which have to be reported back to her courier manager. She then loads up the car and has a 12 mile trip to get to her area. This is unusual as most couriers have their own sector where they live, but where ... more
White Arrow Express are a lot faster, they take more care, and are a lot more professional at what they do than any other parcel delivery company that we are all familiar with. What I do know is that If you order by phone, an item from your catalogue, and it is in stock then I can say for sure you will get it the next day. Well you would if you lived anywhere on my wife's round.
My wife, Karen, has been a self employed courier for several years with a number of well known parcel delivery firms, and has been with White Arrow Express for two years. She has a very large sector to cover which averages 60 parcels daily. She gets her parcels delivered every morning at about 9.00am, then she needs to check through them for any missing which have to be reported back to her courier manager. She then loads up the car and has a 12 mile trip to get to her area. This is unusual as most couriers have their own sector where they live, but where we live the couriers working here have been here for years, so Karen had to push for the one she has now.
The amount she is paid is 10p more per parcel than if she had a local round so for a normal parcel that can be delivered anytime over two days it is 40p which is the same for a collection (an unwanted item being returned to the catalogue). Each day there are about three or four which are classed as 'Time Critical' and these have to be delivered the day Karen gets them and are worth 50p each, these are what customers have paid £2.95 to get next day delivery. Only about 50% of all her parcels are from the catalogue companies, which are Great Universal, Kays, Choice and Marshall Ward, the first three of these catalogues being almost identical and all belonging to GUS (Great universal).
Other companies and third party clients using White Arrow Express are World Books, Readers Digest, Readers Union, Innovations, QVC, Blooming Marvellous and many many more. Argos is another which is now owned by GUS (Great Universal). White Arrow Express (WAE) established in 1947, are part of the Great Universal Stores plc and are the largest independent home delivery company in the UK. and have 39 delivery depots (all with computerised parcel tracking) placed all around the UK with three main sorting depots. They are capable of sorting 10,000 parcels per hour or 110 million parcels a year. They have a fleet 2500 vehicles of which 1200 are Transit vans and they have over 4000 couriers delivering and collecting nationwide to about 80% of all UK households.
My wife is an extremely nice, kind and well mannered person, which is why I find it very hard to understand the way some people treat her. They are very rude and aggressive and are certainly a very bad example to our younger generation. I'm talking about only a minority of her clients that find it hard to grasp that she does not know what any one has ordered or what size, colour or even if they have included the free gift. Being confronted by 'fag ash lill', at number 42, interrogating my wife as to whether or not the parcel contained her Bert's size 56" indigo trousers. Then there was an angry woman that had been on night shift that Karen had woken up at eleven in the morning to deliver her the latest editor's pick from readers digest. "I'm on night shift you stupid cow", she said, "you could of just left it at the side of the step and put a card through my door" as she snatched it from my wife's hand.
A lot of the problems that people have with whatever company they are getting there parcels from and delivered through WAE are sometimes directed wrongly at WAE and or the courier. The catalogue person that takes the order have a very bad habit of assuring customers that they will get their order the next day, or they tell them that WAE will deliver before a certain time. The worst case is when they tell their customer, that works till 5.00pm every day, that your local courier will come to pick up your return after 6.00pm, this is so frustrating for Karen. Most of the parcels have our phone number on them and the ideal way of getting a return picked up is by phoning and leaving there address, and if they are not going to be in where the parcel will be left. It will be picked up the next day. Some still phone and just leave their phone number and ask if we can phone back to arrange a pick up but she is not allowed to as she is not paid for phone calls,.
If anyone reading this wants to be their own boss, self employed with flexible hours and has a car and an answering machine then why not consider giving them a ring. No need to worry if there are no vacancies at the present you could still put your name on the waiting list or you could be lucky enough to be contacted by AWE to do some cover work for anybody sick or on holiday. The recruitment line is 0541 515609 and just tell them your post code and they can tell you there and then if they have a vacancy or not, good luck. Despite all the negative things I've mentioned above on the whole AWE are a good firm to work for and will continue to expand in my opinion because of all the extra work being generated by on-line shopping.
If there you need any further information on White Arrow Express then you can contact them on one of the following ways:
Tel : 01204 382323 Fax : 01204 383808 Post : White Arrow Express, Thinner Street, Bolton BAL TAX Or fill in the on-line form at: www.white.com/index.him
Advantages: Good if you Don't work and think about where parcel will be delivered. Disadvantages: Cannot give a time or day (but that is what service is agreed with company you ordered from)
Lets Start at the Beginning
The Initial Customer orders goods from a Company or (client)
Reality is a delivery service which provides a service delivering products on behalf of alot of different companys (clients)
Therefore Reality is a third party and will only be held liable by the client and in turn the client is held liable by the customer. So the sytem is Customer Orders Goods--->
Telephone call/e-mail etc from Client to confirm order --->
... ...Parcel gets scanned in sorting office ---->
Parcel arrives at depot --->
Reality then has a certain amount of time to make the first delivery (service level) as follows:
Home Shopping (catalogues): 3- 5 working days
Argos: 2 working days
all other companys 3-5 working days depending on what the client has agreed ----------->
A Card is left at address which client has given Reality if cust is not present ( or in the shower/gardening/on the toilet/has ...
angelsam1984 25.03.2005 (26.03.2005)
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Ciao members have rated this review on average: very helpful Review of White Arrow Express
Advantages: They have some? Disadvantages: Their ability to deliver, poor customer service, very unreliable due to subcontract delivery system
...USEFUL BACKGROUND INFORMATION ***
White Arrow is a courier service which was founded by GUS the catalogue retailer in 1949 and being going downhill ever since as you'll find out in this review. They now subcontract the services of local delivery men in most major towns and cities. Usually its a one man company who drives around one particular area and therefore reliability is variable. Whenever you have a problem with one driver, White Arrow will ... ...drive around with the big white arrow on the side. Nowadays, it could simply be a white Astramax or Ford van. The company now have re-invented themselves and now call themselves Reality Group Limited. Believe me, their service is very limited and that's a reality. Their customer service is based in Bolton (always an omen for me). I should have followed my instincts regarding this one. Past experiences has taught me that customer service companies ...
flurey 23.01.2003 (23.09.2003)
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Ciao members have rated this review on average: helpful Review of White Arrow Express
I placed my order with Argos on 6th December and am still waiting for the delivery - of course these would happen to be Christmas presents and we are now on the 22nd December.
After the 1st attempted delivery they left me a card so I rang them and after about 20 minutes speking to an incoherent individual I manged to agree with them that they would leave the parcel with one of my neighbours (I gave them a choice of 4). the following day I returned ... ...had not delivered, they actually refused to leave it with my next door neighbour. I rang them again after this timne spending about 40 minutes on the phone and being told I was not able to speak a coherent person or a supervisor as she was "taking a break" they said the notes on the file said to leave with a neighbour - which of course they didnt do again.
They have actually done this 5 times, I asked if they could deliver to my work address and ...
Clareabell 22.12.2004
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Ciao members have rated this review on average: helpful Review of White Arrow Express
Advantages: none Disadvantages: Poor communication, wasting customer and drivers time
I recently placed an order with Yes661 who unfortunately use Reality/White Arrow couriers.
There was a card left through my letterbox from Reality stating that they could not leave the parcel because a signature was required, although I was'nt told this when I placed the order. I rang them and explained that I am not available in the mornings but if they could not give me a delivery time the Parcel could be left in my garage. I was informed that ... ...with a neighbour or deliver it to my place of work then basically I would not get it!
I explained that I work in a local Hospital so I could not have it delivered there, I have only just moved to this area so I dont know that many people yet, the house on one side of my property is empty and on the other side they are out at work all day. It is a very big road with approx 120 detached houses, the only time you see anyone is probably on a Sunday, ...
fatbum44 19.10.2004
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Ciao members have rated this review on average: helpful Review of White Arrow Express
Advantages: Better than been out of work Disadvantages: Had the chance to meet lots of good people
I was previously employed by Reality (WAE) for about 9 years spending about 4 years as a spare driver it was tough going to diffrent areas every day especialy the countryside where you had some poor addresses. After about 4 years a round came up and had been offered to sevral drivers and turned down then was offered to me after some consideration i decided to take it thinking it was better than been spare goin the same areas day in and out i would ... ...basic round and was delivering quite well rarely taking any parcels back . Then they changed the system my round was gone i was back to spare this in turn made me ill and left me with clinical depression not in a sane frame of mind i resighned i could not face going into work i never got called in for discussion nothing i was only there about 9 years perhaps i was expecting to much.
Anyway i still suffer from depresion and take medication for it ...
Montyofstoke 07.08.2008
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Ciao members have rated this review on average: helpful Review of White Arrow Express
Speed of delivery
Reliability of company
Competitiveness of char...
Customer service
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