Bad Customer Service
Advantages Friendly drivers, helpful
Disadvantages Bad customer service
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| Customer service |
The Author
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11/02/2003
Bad Customer Service |
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I had 2 parcels collected from my address going back to a book club. Unfortunately my wife lost the receipts. After telephoning the depot for our area on Thursday night and leaving a message for them to ring me back, which they say they wiill do within 24 hours, still no calls. I tried 4 times on Friday. I got a call from the main Service Centre telling me to ring the depot on Saturday, which I did but with no answer again. I contacted the depot on Monday. Promised a return phone call. No such luck. Contacted Service Centre manager. She agreed that the depot should have phoned me. Tried again today. Spoke to Manager who said he would definately phone me back with the information I need. Again no phone call. Why do they bother having a phone and a customer service?
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| 1 - 5 out of 13 comments
thethirdeye 11/02/2003 23:23
criple 11/02/2003 23:16
Totally unacceptable customer service, hope you get things sorted.
Bigbaz 11/02/2003 23:04
petitesquirt 11/02/2003 22:45
Oh dear! I would have lost my temper and yelled at the manager and made him resolved there and then!
wulise 11/02/2003 22:42
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| 1 - 5 out of 13 comments
