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Weighbridge

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Member since:25.01.2003

Reviews:1

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Bad Customer Service

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11.02.2003

Advantages:
Friendly drivers, helpful

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Bad customer service

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Customer service

7 Ciao members have rated this review on average: somewhat helpful See ratings
helpful by (8%):
  1. mizzame
somewhat helpful by (92%):
  1. thethirdeye
  2. criple
  3. Bigbaz
and 8 other members

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I had 2 parcels collected from my address going back to a book club. Unfortunately my wife lost the receipts. After telephoning the depot for our area on Thursday night and leaving a message for them to ring me back, which they say they wiill do within 24 hours, still no calls. I tried 4 times on Friday. I got a call from the main Service Centre telling me to ring the depot on Saturday, which I did but with no answer again. I contacted the depot on Monday. Promised a return phone call. No such luck. Contacted Service Centre manager. She agreed that the depot should have phoned me. Tried again today. Spoke to Manager who said he would definately phone me back with the information I need. Again no phone call. Why do they bother having a phone and a customer service?

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Comments about this review »

criple 12.02.2003 00:16

Totally unacceptable customer service, hope you get things sorted.

petitesquirt 11.02.2003 23:45

Oh dear! I would have lost my temper and yelled at the manager and made him resolved there and then!

mizzame 11.02.2003 23:11

Don't even talk to me about White Arrow!

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Review Ratings »

This review of White Arrow Express has been rated:

"helpful" by (8%):

  1. mizzame

"somewhat helpful" by (92%):

  1. thethirdeye
  2. criple
  3. Bigbaz

and 8 other members

The overall rating of a review is different from a simple average of all individual ratings.



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