Advantages Reliable and well trained staff
Disadvantages mail order services only give limited information
I have just read some of the remarks made about the above company and as a employee of the company I feel it is only right to be able to speak up for them. I feel people forget that the product they have actually ordered was not processed at reality but we have been requested to deliver these goods under the terms the mail order company has given us. We have limited access to the customer details but try to provide our customers with the best service we can. Unlike the courier services that charge alot more to deliver we are not a set timed delivery service and therefore cannot give exact times or days unless the mail order service requests us to deliver on a specified date. Overall I feel people these days are too easy to think the worst of companies without actually finding out the facts.
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