Whitehorse Insurance

Advantages: ZERO
Disadvantages: THEY EXIST TO TAKE YOUR MONEY AND DON'T PROTECT YOU

...to contact the insurance company WHITEHORSE INSURANCE and put in a claim, we did so and awaited a reply, they then sent out a consultant/claims assessor to interview us and take down the relevant information of which went well we thought, nothing was said and he left. Then a few weeks later WHITEHORSE wanted a letter from the travel company saying that we had reported the baggage missing, so we sent them what the required, then they wanted a full ...
...suitcases aswell. We then contacted WHITEHORSE INSURANCE again and they sent us another letter requesting more information such as a new list of what was missing etc, again we sent this off aswell as a delivery note from the courier company as proof of delivery. Up to this point in time there was signs that anything was going bad with the claim and we were confident of having a suitable "agreement" to cover our lost contents, we were never trying ... Read review

Advantages: Claim met in full
Disadvantages: Slightly slow in settlement

My wife had a fall while in Switzerland on holiday last year. She felt something 'give' as she fell, but didn't think too much about it. During the day the pain was bearable but was causing problems at night and we decided that some investigation was needed. We went to the local hospital, near Vevey, where xrays showed that she had cracked a rib. The hospital took details from the European Health Insurance card. However, we had to pay for the medication ...
...UK, we filed a claim for the cost of the medication. After several weeks, we received a cheque to cover the cost less the excess. This was in full and final settlement. However, a further Invoice came to us from the Swiss equivalent of the NHS advising us that we were due them a part payment of the medical bill as there is no reciprocal agreement with UK. Payment had to be sent via the bank and incurred charges, which I did not expect ot be refunded ... Read review