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Member since:12.09.2008

Reviews:1

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Mark Two Distributors - failed to deliver

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12.09.2008

Advantages:
Value for money

Disadvantages:
Delivery sservice is poor

Recommendable No:

Detailed rating:

Price

Value for money

Selection & range

Availability

Quality

Staff knowledge

City / Branch address

Frequency of visitSeveral times a year

Layout & presentationAdequate

In store customer serviceSatisfactory

After-sales serviceVery poor

Waiting / queuesVery long

1 Ciao members have rated this review on average: somewhat helpful See ratings
somewhat helpful by (100%):
  1. wingnut888
  2. majeedkazi

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I have always found WIckes to be good value for money but I will never order anything to be delivered from them again. I ordered a bathroom through them, which is delivered through the company Mark Two Distributors. I had to wait over 3 weeks for delivery and only had the choice of one date, or face waiting another week. On the day of delivery, the driver coud not find anywhere 'safe' to park (I live off a High St) so drove away with my goods! Apparently he had tried to phone me, which I must have missed, but he failed to leave a message on the phone. I then had to wait another week for delivery - which meant taking another day off work and asking the fitter to rearrange his work to accommodate me. Despite kicking up a fuss Mark Two made no effort to get the delivery to me sooner - nor offer me any compensation. Not happy!

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Comments about this review »

wingnut888 12.09.2008 17:19

hi and welcome to ciao

majeedkazi 12.09.2008 14:08

Hi, Welcome to Ciao...

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This review of Wickes DIY stores (Shop) has been rated:

"somewhat helpful" by (100%):

  1. wingnut888
  2. majeedkazi

The overall rating of a review is different from a simple average of all individual ratings.



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