Advantages Great rate- fixed for 10 years
Disadvantages Rubbish customer service- very slow processing of application
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Woolich Open plan mortgage
The most stressful time of our lives!
The Woolich made several mistakes in our mortgage application form (e.g. giving us a 16 year mortgage when we asked for a 25 year one) and took absolutely WEEKS/MONTHS to get the actual offer through the post. This nearly cost us to lose the house we were buying as they thought we couldn't get a mortgage! Trying to get through to someone on the phone is the biggest nightmare ever- you get put through to some call centre out in India- and no-one speaks the truth- I was assured several times that I would get calls back or that the offer would be in the post in 48hours and every time they failed to deliver! We have secured a great offer, but I can honestly say that it was a mistake to go with them for all the stress and hassle. Be warned! You might be lucky, but we were not!
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