Still the cheapest ISP

2 Oct 7th, 2000

Advantages:
Cheapest ISP I can find

Disadvantages:
Poor customer service

Recommendable: No 

Detailed rating:

Quality of site content

Technical support quality

Ease of installation

Range of services (e.g. web-space, email)

Access & availability of service

Value for money


Manics

About me: When I'm not working as a software developer, I enjoy tennis, motor racing, listening to Manic Stree...

Member since:11.08.2000

Reviews:80

Members who trust:19

Review rated by 3 Ciao members on average: very helpful

I joined a company called LocalTel before WorldOnline bought them out. The customer service of LocalTel was absolutely appalling - they've threatened court action against me due to my credit card having expired and they never gave me a chance to give them new card details!! Well, has the customer service improved since WorldOnline took over? Well, the answer is absolutely NO!!! They do not reply to letters. I suppose they don't have enough staff to read the massive pile of complaints they receive day in, day out!

Furthermore when I signed up with LocalTel I was offered FREE internet access but now this is limited to only 50 hrs per month and a monthly charge of a meagre £2.99. However, the point is that my contract says I am entitled to free internet access for life but they say that they have a clause which says they are entitled to charge their customers.

Despite still being the best option for me I am still seriously considering other ISPs and may go back to BT. At the end of the day, customer service counts a lot!
 

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Review Ratings
This review of WorldOnline has been rated:

"very helpful" by (67%):
  1. MRSCANADA
  2. Moneypenny

"helpful" by (33%):
  1. coolchanty

The overall rating of a review is different from a simple average of all individual ratings.
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