World Change Communications

A company that has changed its name more times than it has sent me bills in the last two years has to be recommended to all. After all, if you don't have a bill, there's no need to pay them anything yet! However, it has to be said that this company (now called NetNet, and formerly ACC Telecom) is altogether cavalier with what it promises, for what it delivers fails utterly to match up. New computers have received much of the blame from their staff when you finally get through to their customer services freephone helpline. And it is just as well that the line is free, since you can be sure that ... more

When I signed up for WorldXChange's Student "TelIt" card, I was in halls at uni and had no choice. About half way through the 1999-2000 academic year, they stopped sending me letters, bills, communiques of any type! It's been almost a year now since I had my last bill from them, but this is even after I signed up with their Residential Service, which I expected to be better. WXC's telephone service is appaling. I frequently spent 30 minutes on hold with them when I was trying to get through to their customer services. ... more