Ciao - for people with opinions

Latest reviews Latest questions
Write a review Latest videos
Special offers
Home > Shopping > Services > Telecommunications > Landline Providers > World Online
User rating
User rating User rating
20 Reviews

Community Quote

I have already written a review about Worldonline, but after my dealings with them this week i thought i had better write an other review. I received a letter from Worldonline, telling me that... more

User Reviews

for World Online

Rating Summary based on 20 reviews

  • 5 Stars
    		6
  • 4 Stars
    		6
  • 3 Stars
    		0
  • 2 Stars
    		3
  • 1 Star
    		5

Detailed rating

  • Accuracy of Charges
  • Customer service quality
  • Customer service waiting times
  • Line Quality
  • Range of services (call waiting, etc)
  		• 3.2
  		• 2.7
  		• 2.3
  		• 4.0
  		• 3.9
  • 8 of 8 Ciao users found the following review helpful
    Picture of PARKFIELD

    PARKFIELD

    2 Stars Localtel to World Online to Tiscali 07/06/2001
    User doesn't recommend the product

    Advantages Advantages reliable internet access

    Disadvantages Disadvantages appalling customer service; poor billing procedure

    I am one of the many who bought a computer from Tempo and decided to move my phone line to Localtel in order to have totally free access to the internet - no subscription, no call charges. After some serious large hiccups in the early days when the system could be down for days, the system seemed to pick up and all was well...except for the billing - this would arrive in a seemingly ad hoc way. Apparently they were not getting the correct information from BT, so although we were supposed to be billed monthly, nothing might arrive for three or months. Phoning customer service illicited nothing ... more
  • 12 of 12 Ciao users found the following review helpful
    Picture of paz2000

    paz2000

    1 Star World erm not Online 09/01/2001
    User doesn't recommend the product

    Advantages Advantages Free Internet (if you can connect to it)

    Disadvantages Disadvantages I'll be here all night if I start

    I used to have a BT telephone line, but when Tempo launched their screaming.net service in association with Localtel, I decided to change and use this service because it cam with free internet and supposedly cheaper call charges. After about 6 months, Localtel decided to change over to WorldOnline and double the line rental. I wrote, phoned, faxed them to tell them to terminate my contract but they couldn't be bothered to reply and when I did eventually get through to speaking to one of their pathetically stupid operators, they were no help whatsoever and they did not do a single thing that I ... more
  • 10 of 10 Ciao users found the following review helpful
    Picture of burnie

    burnie

    1 Star no longer a phone company 17/06/2001
    User doesn't recommend the product

    Advantages Advantages used to be a good company

    Disadvantages Disadvantages As soon as they learn you are leaving, they loose interest in customer care

    I have already written a review about Worldonline, but after my dealings with them this week i thought i had better write an other review. I received a letter from Worldonline, telling me that they were no longer going to provide a telephone service to their customers. They are going to be only an ISP. They basically then gave me the option of changing to an other telephone company or going with the company of their choice which was a company called Servista. After weighing up my options, and feeling let down by Worldonline. I decided to go back to BT. I contacted BT, gave them my reasons for ... more
  • 1 of 1 Ciao users found the following review helpful
    Picture of Barthax

    Barthax

    4 Stars 24 Hour free access. 16/07/2000
    User recommends the product

    Advantages Advantages Free, no-nonsense dial-up with a fully capable, discounted (comapred to BT) Telecom.

    Disadvantages Disadvantages Access is occasionally a battle ground. Online-notification of callers is chargeable.

    I was determined to not jump immediately on the bandwagon that began to emerge near the start of the year. Unlike others, I had not been with Locatel because I'd heard of poor access by friends. Now I am with World Online (ex-Localtel as others point out), I find few problems in gaining access first time. They are not perfect, but I utilise my dial-up connection more and more without worry about what time of day or how long I remain on. The only thing I have to remember is that there's only one telephone line to the house! World Online have a (payable) service to cope with this eventuality ... more
  • 8 of 8 Ciao users found the following review helpful
    Picture of diver233

    diver233

    1 Star A nightmare to get out of, And No customer service 17/03/2001
    User doesn't recommend the product

    Advantages Advantages Cheep Internet access

    Disadvantages Disadvantages very poor customer service and a real pain to get out of

    I found & am still finding World on line a nightmare to get out of. I joined them a year ago last November and to start with everything was sweet everything was exactly as stated when I joined, Free internet access 24 hours if I changed my phone to them. This was ok for about 7-8 months then they moved the goal posts, then it was free internet access off peak only. Then a month or two later it was "we can not do free internet access any more you will have to pay for it at either £2.99 off peak or £14.99 24 hour access. Also at around this point they were sending out letters saying that they ... more