Advantages Free Internet (if you can connect to it)
Disadvantages I'll be here all night if I start
I used to have a BT telephone line, but when Tempo launched their screaming.net service in association with Localtel, I decided to change and use this service because it cam with free internet and supposedly cheaper call charges. After about 6 months, Localtel decided to change over to WorldOnline and double the line rental. I wrote, phoned, faxed them to tell them to terminate my contract but they couldn't be bothered to reply and when I did eventually get through to speaking to one of their pathetically stupid operators, they were no help whatsoever and they did not do a single thing that I asked. Eventually, I resorted to telling my credit card company NOT to let them take any more money and then I got red notices from them. If they had taken notice of the letters (about 4 without reply in 3 months) that I had written, they wouldn't have had the cause to send me these notices.On the subject of the free internet, it's all well and good being without charge, but it's not much good if you can't connect because it is constantly engaged. The odds of connecting 1st time are 1/100 at best.
If you have a WorldOnline line, read this bit very carefully...
ALWAYS CHECK THROUGH YOUR BILL SYSTEMATICALLY AND ACCURATELY BECAUSE THEY CANNOT ADD UP NOT TO MENTION THE FACT THAT THEY PUT CALLS ON YOUR BILL WHICH YOU DON'T EVEN MAKE - GET A CLAIM FORM FROM THEM AND MAKE A FUSS UNTIL YOU GET THE MONEY YOU DESERVE, OR, REFUSE TO PAY THE BILLS UNTIL THEY ARE CORRECT. MAKE SURE YOU STOP YOUR CREDIT CARD COMPANY PAYING THEM. To put it in perspective, I was overcharged by £40 one month and over 4 months, I claimed £110 back from being overcharged.
|Customer service quality|
|Customer service waiting times|
|Tariffs & Charges|
|Accuracy of Charges|
|Range of services (call waiting, etc)|
|Value for money|
Attention, this is the first review from this author
Instead of giving a negative rating, consider:
Help this member by giving your advice
Report fraud (for example plagiarism) or other issue with the review to the Ciao support team
Add your comment