World Online

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World Online

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65% positive

20 reviews from the community

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Review of "World Online"

published 17/06/2001 | burnie
Member since : 24/04/2001
Reviews : 30
Members who trust : 2
About me :
Not for me
Pro used to be a good company
Cons As soon as they learn you are leaving, they loose interest in customer care
very helpful
Line Quality
Customer service quality
Customer service waiting times
Tariffs & Charges
Accuracy of Charges

"no longer a phone company"

I have already written a review about Worldonline, but after my dealings with them this week i thought i had better write an other review.

I received a letter from Worldonline, telling me that they were no longer going to provide a telephone service to their customers.

They are going to be only an ISP. They basically then gave me the option of changing to an other telephone company or going with the company of their choice which was a company called Servista.

After weighing up my options, and feeling let down by Worldonline. I decided to go back to BT.

I contacted BT, gave them my reasons for wanting to come back and then was told that it would take 30 days to transfer back to BT. I said that this was fine as my service with Worldonline did not stop untill the 12 July(BT told me i would join them by the 7 July)

The man from Bt told me that they wold contact Worldonline and that i could sit back and relax while they took care of everything.

Imagine my surprise,when three days later i recieved a letter from Worldonline, telling me how sorry they are to lose my custom and that they have arranged with my new telophone company for the changeover to take place in SEVEN days time instead of the usuall 30 days.

I contacted BT, and asked them if this was going to happen, the lady i spoke to said that although they could not promise the switchover within seven days they would try their best to have me re-connected when Worldonline cease my telephone service. So i am currently waiting on Worldonline to cease my line and hopefully BT re-connecting me the same day!

I was going to stay with Worldonline as my ISP, but after treating me this way i have contacted them and told them i will no longer be using them for this service aswell. I can not see many people staying with this company if they are going to treat their customers this way.

I run my business from home, and need my telephone. If Bt do take 30 days to transfer me back to them and Worldonline dis-connect me next week, i am going to be without the use of a phone for the next three weeks.

I am sure you agree this is not something i am looking forward to.

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Product Information : World Online

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Listed on Ciao since: 06/07/2000