I recently tried to open an Executors Account at Yorkshire Building Society with a co-executor as we act for as Executors for a long standing friend and client.
We had a substantial amount of money to open the account with.
Although we clearly stated exactly what we required (An instant access account likely to be in existance for approximately 1 year until the Estate was distributed to the Beneficiaries, the Society Employee then began to try and sell everything to us from Insurance Bonds to Home and Buildings Insurance as well as Long Term Investments all of witch were of no relevance to our requirements.
After over 40 minutes of explaining over again what was needed we gave up and left the Branch without an account being openned.
The attitude of the Branch official dealing with us was offhand and she was purely interested in recommending commission led products without taking notice or asking relevant questions to enable her to recommend correct accounts or products to meet our needs.
I have rarely in recent times encountered such "hard sell" tactics which both myself and the co-executor found frustrating and eventually annoying.
In our opinion this was not the correct way to ascertain facts from customers to allow a balanced and correct type of products to be recommended.