Home > Finance > Services > Property & Real Estate > Estate Agents > Your Move
No image available
User rating
User rating User rating
10 Reviews

Community Quote

One of Your Move’s published values; ‘TAKING RESPONSIBILITY FOR KNOWING THE RIGHT THING TO DO, AND ACTUALLY DOING THE RIGHT THING AT ALL TIMES’. In our case they totally failed to uphold this! We... more

User Reviews

for Your Move

Rating Summary based on 10 reviews

  • 5 Stars
    1
  • 4 Stars
    3
  • 3 Stars
    1
  • 2 Stars
    2
  • 1 Star
    3

Detailed rating

  • Comprehensiveness of service
  • Range of property available
  • Speed of sale
  • Staff courtesy
  • Staff efficiency
  • 3.1
  • 3.7
  • 2.5
  • 3.4
  • 2.8
  • 39 of 39 Ciao users found the following review helpful
    Picture of sit2020

    Level 7 sit2020

    Member since 18/03/2001

    Reviews written: 114

    User recommends the product

    Advantages Advantages An all round service at a good price, plus so easy to see what is happening through the website

    Disadvantages Disadvantages No house buying is stress free

    Last Year my partner and I started to think of buying a larger house than the one we were in. 2 adults and 5 children do not go very well into a very small 3 bedroom house. Our first point of call in our search being to look at the estate agents adverts in the free newspapers, this was a real shock to us as a 4 or 5 bedroom property was well in excess of £100,000. Far too much for us. We then looked in the estate agents windows and still the same result, houses that would really still be too small for us were well out of our price range. As you can imagine this we found very depressing. My ... more
  • 24 of 24 Ciao users found the following review helpful
    Picture of alisonr

    Level 2 alisonr

    Member since 03/07/2000

    Reviews written: 35

    User recommends the product

    Advantages Advantages Quick, efficient and friendly

    Disadvantages Disadvantages Expensive

    Your Move is the Estate Agency Division of Norwich Union, with a national network of branches, we recently sold our flat using them in the North East UK. I will comment on selling with Your Move as the property we purchased was with another agency. SELLING YOUR HOME WITH YOUR MOVE Your - Move come and do a free market valuation on your property and explain the process of selling your house in more detail. A friendly guy came to our flat and was there for around 30-45 minutes. He had his laptop with him and showed me how my house details would be displayed online and on the in-branch ... more
  • 8 of 8 Ciao users found the following review helpful
    Picture of REG

    REG

    2 Stars No Your Move! 16/09/2000
    User doesn't recommend the product
    If you are going to sell your house make sure that you get at least three estate agents to place a value on your house and do not be tempted to answer when they say what do you think because it probably means that they haven't much of a clue or they are hoping you will suggest a low price so they are on to a quick sale. Why do I mention this in relation to your move? Well they sent me to very young inexperienced girls to see me when I expressed an interest. Give them their credit they did try to look and act the mature business woman type but the the performance was lack lustre. How did they ... more
  • 7 of 7 Ciao users found the following review helpful
    Picture of kimborob

    kimborob

    User doesn't recommend the product

    Advantages Advantages good internet site

    Disadvantages Disadvantages disinterested staff who give poor advice

    Deciding to sell a house is hardly a decision you take lightly. When we signed up to Your Move I was initially very impressed by their package, internet site and marketing proposals. That good impression did not last too long. I found the staff in the local office were less than helpful, always too busy to be bothered and never able to offer any sound advice. They quite often bluffed their way out of things. I complained to the branch manager after receiving an offer for our property which was way below the asking price which I was then able to negotiate to £4500 more by speaking to the other ... more
  • 5 of 5 Ciao users found the following review helpful
    Picture of neiltom88

    neiltom88

    User doesn't recommend the product

    Advantages Advantages none

    Disadvantages Disadvantages everything you could ever think of

    Your Move treated my very badly when I was buying a flat from them. I was a first-time buyer and needed a lot of advice and help in everything that needed to be done. The mortgage adviser was rude, arrogant and patronising. He would 'tut' or tell me 'I wasnt listening to him' if I asked him to explain something to me again. The administration was appalling there were errors in the addresses, names and telephone numbers on various documentation. They phoned me at work when specifically asked them not to. They never called me back when they said they would or when I asked them to. The only way I ... more