Your Move

Last Year my partner and I started to think of buying a larger house than the one we were in. 2 adults and 5 children do not go very well into a very small 3 bedroom house. Our first point of call in our search being to look at the estate agents adverts in the free newspapers, this was a real shock to us as a 4 or 5 bedroom property was well in excess of £100,000. Far too much for us. We then looked in the estate agents windows and still the same result, houses that would really still be too small for us were well out of our price range. As you can imagine this we found very depressing. My ... more

Your Move is the Estate Agency Division of Norwich Union, with a national network of branches, we recently sold our flat using them in the North East UK. I will comment on selling with Your Move as the property we purchased was with another agency. SELLING YOUR HOME WITH YOUR MOVE Your - Move come and do a free market valuation on your property and explain the process of selling your house in more detail. A friendly guy came to our flat and was there for around 30-45 minutes. He had his laptop with him and showed me how my house details would be displayed online and on the in-branch ... more

If you are going to sell your house make sure that you get at least three estate agents to place a value on your house and do not be tempted to answer when they say what do you think because it probably means that they haven't much of a clue or they are hoping you will suggest a low price so they are on to a quick sale. Why do I mention this in relation to your move? Well they sent me to very young inexperienced girls to see me when I expressed an interest. Give them their credit they did try to look and act the mature business woman type but the the performance was lack lustre. How did they ... more

Deciding to sell a house is hardly a decision you take lightly. When we signed up to Your Move I was initially very impressed by their package, internet site and marketing proposals. That good impression did not last too long. I found the staff in the local office were less than helpful, always too busy to be bothered and never able to offer any sound advice. They quite often bluffed their way out of things. I complained to the branch manager after receiving an offer for our property which was way below the asking price which I was then able to negotiate to £4500 more by speaking to the other ... more

Your Move treated my very badly when I was buying a flat from them. I was a first-time buyer and needed a lot of advice and help in everything that needed to be done. The mortgage adviser was rude, arrogant and patronising. He would 'tut' or tell me 'I wasnt listening to him' if I asked him to explain something to me again. The administration was appalling there were errors in the addresses, names and telephone numbers on various documentation. They phoned me at work when specifically asked them not to. They never called me back when they said they would or when I asked them to. The only way I ... more