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Then Eagle Star cheated on me, getting into bed and being taken over by Zurich Insurance. The love affair ended, as Zurich made me pay through the nose with a premium that was way above the market rate. I even had my house insurance with my beloved Eagle Star but, alas, Zurich drove me ... Read review
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Advantages: One of Europes largest insurance firms Disadvantages: Lost touch with individual customers and very expensive
...and being taken over by Zurich Insurance. The love affair ended, as Zurich made me pay through the nose with a premium that was way above the market rate. I even had my house insurance with my beloved Eagle Star but, alas, Zurich drove me away, with me vowing never to return.
Hey ..what is the deal here. This review is a personal experience and may not be valid to others. Wait a minute though, what I experienced is for the wonderful ... ...not afford to stay with Zurich and the policy was better than they could offer (honesty at last). As a parting gift, he sorted my no claims letter out and bid me farewell. I hope the Zurich bods listen to that “recorded for training purposes” call and use it for training purposes. 1 out of 6 people I spoke to knew what they were doing and sorted my problems out. The call centre staff are not all bad then, but a lot were. The finance department at ... more
Once upon a time (5 years ago), I was trawling the insurance companies looking for the best bang for my buck on car insurance. I stumbled across a company called Eagle Star Direct, and we in love. Eagle star was the perfect company for me; they gave me good deals, low cost and a ground-breaking policy which other could not live up to without added cost.
My relationship with Eagle star remained strong, seeing me through a complicated claim (involving a fool with no insurance) and other queries. We remained lovers and, even when they were no longer the cheapest, I stuck by them, knowing that customer care and a strong policy with extras was there for me.
Then Eagle Star cheated on me, getting into bed and being taken over by Zurich Insurance. The love affair ended, as Zurich made me pay through the nose with a premium that was way above the market rate. I even had my house insurance with my beloved Eagle Star but, alas, Zurich drove me away, with me vowing never to return.
Hey ..what is the deal here. This review is a personal experience and may not be valid to others. Wait a minute though, what I experienced is for the wonderful people of Ciao to help make their own judgements.
Bottom line is that my annual premium on the car insurance jumped to £840. Within 5 minutes, on T’Internet, I had obtained a better quote. Only a few quid difference…£460! (with Esure). That is a whole lotta money and a better more user-definable policy to boot. So what is with Zurich?
Price aside, the complications that I went through with them during renewal in March 2004 were appalling. They state that they can be called 24x7, 365 days a year. The trouble is that out of office hours, you get an offshore call centre. I have no issues with off shoring (my company does it to great successes), but hey.. Zurich, give the guys some decent training!. The person I spoke to made so many mistakes that I gave up (she even gave me the wrong number to call Monday morning). Even after I had paid the final instalment on my policy, they still stated that I needed to cough up some irrational figure. Mistakes can be made, but rudeness is unforgivable.
Even when I tried to extract my proof of no claims discount to hand over to the nice people at Esure, it took 4 (yes four) phone calls and 5 (yes five) weeks for them to eventually process. I eventually got through to a UK trained bloke, who was genuinely surprised at what I went through. He even stated that I could not afford to stay with Zurich and the policy was better than they could offer (honesty at last). As a parting gift, he sorted my no claims letter out and bid me farewell. I hope the Zurich bods listen to that “recorded for training purposes” call and use it for training purposes. 1 out of 6 people I spoke to knew what they were doing and sorted my problems out. The call centre staff are not all bad then, but a lot were. The finance department at least knew when the computers were wrong and they also gave a good service. But this is individual people giving good service, not the whole organisation.
Sorry to see you swallowed up Eagle Star, I will miss you and your great customer care, competitive prices and great service. As for Zurich, sort out the issues or you will see a lot more discerning folks like me going to the young upstarts in the insurance business.
Customers want customer care. Customer care=customers. When all the little people change their opinions, it will become a big problem.
Advantages: good coverage Disadvantages: expensive, lack of customer service
...stories of people who have Zurich and have suffered by their customer service. This includes huge holding periods on the phone while contacting a representative, and too many requests once a collision has occured. One month later my brother, who was insured with Zurich, gets into an accident due to icy roads. Upon contacting Zurich, th wait on the phone lines is over 1 hour. The request by Zurich is that we take the car around (in its bad condition ... ...in regards to prices. Zurich did not aid in the process by referring us to anyone. We finally get the quotes and Zurich only accepts the lowest - there is no market research or input asked from us on who we think will actually do a better job to provide us the car that we had before - here the lowest price is the law and no concern exists with regards to who will do a better job!
And what is the end result? A 15% hike a few months later due to the ...
pieruccio 02.09.2003
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Ciao members have rated this review on average: helpful Review of Zurich Insurance Company
Advantages: Extremely good cover - more than your average insurer Disadvantages: Might not be the cheapest!
Zurich Insurance is one of the largest insurers in Europe. They deal with all types of insurance including:
Motor insurance - cars, vans, motor trade, fleets
Home insurance - buildings, contents and all risks
Travel insurance Life assurance
Commercial insurance - EL, PL, commercial combined etc
The History of Insurance!
Insurance was introduced so that each individual could put a little bit into the pot and then when someone had a misfortune ... ...OK so where have Zurich appeared from? The appeared in the UK market by default. They bought Eagle Star and took over their general businss and this gave them a massive foothold in the market. EagleStar always had a good name for covering car insurance as it was one of the few companies that would insure young drivers. Zurich has continued with this tradition.
Is the cover any good?
Zurich provide a product that covers everything that you need. ...
fairygirl12 17.06.2005 (24.06.2005)
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Ciao members have rated this review on average: helpful Review of Zurich Insurance Company
Advantages: good insurance package, clear information, reasonable cost (but not renewal quotes) Disadvantages: poor customer service
...with Zurich, Eagle Star then Zurich again for both home insurance and car insurance since the mid 1990s. I claimed on my car insurance in 1997 when my car was written off after someone tried to steal it.. The service was excellent and the cheque arrived swiftly. I had a similar positive experience when I claimed on my home insurance for a leaking water tank (ceiling replastered and room redecorated) in 2003.
To say that they have gone downhill would ... ...highly objectionable but stuck with Zurich because of their past good service.
I was involved in my first ever road accident in June as well as three other parties. Basically due to mistakes made by Privilege (the third party insurer of the person who ran into the back of me - but that's another review) and the lacklustre response of Zurich Connect it is nearly nine weeks since the accident and I don't have a repaired car or a cheque. Main complaints: ...
TraceyC123 19.08.2009
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Ciao members have rated this review on average: helpful Review of Zurich Insurance Company
Advantages: green flag bit was great Disadvantages: anonomous call centre operators
...was not necessary according to zurich as they had everything under control. And then it began, call after call to endless numbers of faceless telephone operatives who promised lots, but the cheque didnt come when they said and when I queried it there were apparently no records of the conversations, and obviously they wouldnt have said those things. In the meantime I had been without a car for two weeks. After a rather challenging conversation with ...
pinballwizard 05.02.2003
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Ciao members have rated this review on average: helpful Review of Zurich Insurance Company
Advantages: Competitively priced Disadvantages: cover inadequate in reality
I chose Zurich purely on price, as they were £400 cheaper than the company I was with. Unfortunately I had my car stolen, after some 14 year old rascals broke into my house and stole my car keys.
Apart from being interrogated as to why I had my car stolen within a month of taking up the insurance, and finding out that I couldn't have a temporary replacement car whilst the car was still missing, (different if it was wrecked, awaiting repair) I was ... ...fashon.
However, the police turned out to be on the ball, and managed to come across the car. The occupants scarpered, still hanging onto my keys, but the car was still in reasonable condition.
The only claim I needed to make was the cost of picking up the car from the police pen to a recommended garage to have the locks replaced.
I was told, don't worry, you're covered. no Excess.
However, I was only covered for £350. (would you know how much ...
supergrass 22.04.2006 (24.04.2006)
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Ciao members have rated this review on average: helpful Review of Zurich Insurance Company
Competitiveness of APR
Comprehensiveness of ra...
Product package
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Value for money
Online - Content/organi...
Online - Reliability/sp...
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