Advantages A good and easy to use website.
Disadvantages Too many problems with delivery.
Asda.com Home DeliverySo this month I decided to do my first ever home delivery for my food shop, we were away when we got paid, and then my husband was working nights for the next few nights, so desperate for food, we decided to use Asda for a delivery for yesterday evening. We have often thought of doing a home delivery, thinking it would save us a lot of money by not impulse buying as we walked around the shop, and without the hassle of having to push past people chatting in the middle of the aisles.
Spending over £100, and having to pay £5 for an evening delivery as it would be the only time I would be home, £1.50 more than the usual delivery in the afternoon. I chose the delivery slot of between 5-7pm, before I would be settling down for the night, but after I had finished my Christmas shopping which I had planned for that day.We rushed to ensure we were home for 5pm, even though I knew it would be coming up to 7 when it came a with most deliveries!
By the time it got to 6.30pm, I was getting a little impatient, when I got a phone call from Asda telling me that the delivery guy hadn’t made it back to the depot yet with the “night time traffic”, living in same town as the shop where the food was brought from, I know myself the traffic stops at about 5pm, and by 6 or 7, the roads are clear and everyone is tucked up in their cosy houses. But still, I was told that the delivery might be a little bit late, but that there was a “good chance” it would still be on time.By half past 7, I was still shoppingless and getting a little annoyed, I had paid £5 for my delivery which was at least half an hour late.
It was 9pm before my delivery arrived, two hours after my delivery slot! The driver wasn’t very apologetic at all, and just said “did you get a phone call”, yes I did but she said he would be a “little” late, not two whole hours late! Luckily I hadn’t had plans for that evening, so I hadn’t had to cancel anything, but it was a Saturday night, so there was a big chance I would have had plans!But, the trouble didn’t stop there!
Upon unloading the shopping, I realised there was a lot of my things missing, there didn’t seem to be enough bags but I just thought it was me been silly, until I decided to go through the invoice and tick the items off as I put them away.When I had finished I realised all of my chilled items were not there! That’s all my fridge items, cheese, meat, creams, yoghurts, butter. I was well and truly pee’d off by this point, and called Customer service on a premium rate line, and got an Indian woman, who didn’t seem to understand anything I said, who asked me what the problem was, again no sorry, just asked me to list all the product numbers from the invoice of the missing items. So I sat there reading around 15 product numbers out. She then said she’d call the delivery man and see if he still had the food in his van, but if he didn’t the only thing they could do was to arrange another delivery for today.
It was almost 10pm when she finally phoned me back to tell me that the food had been given to someone else by mistake, and that someone would phone me at 8am get my delivery charge back, she said yes, it would be added to my online account, and also that I would get a £5 promotional voucher valid for 60 days again to use online for another online grocery shop, well for a start, even if I was going to use their online service again, it would be in more than 60 days, as my next shop will be Decembers monthly shop, and so a Christmas shop which will be done in store, to get a home delivery your order has to be over £25, so within the next 60 days I won’t be getting a shop online for that much.
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