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Reviews - autDirect.co.uk

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Excellent

Knowledgable staff and extremely cheap prices

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I have used AUT Direct on two occasions, both times actually visiting the premises to buy my items. Most people reading this may just use the website to order from AUT Direct so will not know how the shop works. Their address is AUT House, Towerfield Close, Shoeburyness, Essex, SS3 9QP. Use...

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Excellent

Unbeatable Prices, Brilliant Customer Service

None

It is often difficult to write a review or opinion about a shop or online store. Unlike a drink or films which are exactly the same for everyone who buys or watches them, a shop review can only ever be 1 persons view. That said, I have never heard a bad word said about AUT Direct so they are...

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Excellent

Good service and technicians who know where their ...

Poor website

I have used AUT ever since I began building computers at the age of 11. Over the last 12 years, I have come back to AUT for instant satisfaction and their customer support. Sometimes it takes a while to get through on the phone, but that's generally because they're so busy on their shop counter...

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Not for me

published 11/08/2007

Pathetic company! I would think twice before buying from AUT ever. My last order was a real ordeal. Items arrived damaged by the courier, AUT were wholly unhelpful in refunding the damaged items. I sent about 5 emails and finally got a reply from their returns manager. He insisted I return the items to be checked. After I returned the items it took them ages to confirm I would be getting a refund but they would be helping themselves to 25% restocking fee! They also told me they would not be refunding my return postage as they had sent me the correct item. I'm now well over £50 out of pocket and they could'nt care less.

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Super

published 17/07/2007

I have personally shopped with AUT for nearly 9 years now, Eversince they started in Eastwood selling second hand computer components,They now sell new OEM and Retail parts. After they moved to shoeburyness i was not able to purchase from them as often as it was too far for me to travel but there online service has never let me down. I still go down to the shop which recently seems to be improving. Ive very rarely had any problems with goods but they have always sorted anything faulty out for me there and then on the counter. Overall AUT is quick efficent and always happy to help. AND MAINLY, VERY CHEAP!

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Excellent

published 20/10/2007

I am on my second PC in 4 years and I buy all my accessories from AUT. They are without doubt one of the cheapest suppliers around and I cannot fault their service. I used to build PC's for a living and I couldnt build from trade, PC's as cheap as they sell them ready built.

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Not for me

Low prices at a cost

Poor customer service, terrible returns department...

Aut direct has the worse possible customer service of any computer retailer I have ever used. I purchased a base unit for £375, it arrived non working. I phoned them up about this and they told me to send it back to them. It cost me over £18 to return. It took them 3 weeks to test it and confirm...

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Not for me

Price is too good to be true and after you order y...

Blame their customers for their mistakes

Ordered a barebone system from AUT last year. Impressed with the price but when it arrived it did not work. I phoned them up the next day and the person I spoke to asked me what was wrong with it. I explained and he eventually gave me a returns number. 3 weeks past and I finally received an email...

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Satisfactory

physical premises , can go and visit and see actua...

dodge sales tatics, will do anything to sell

over the years, I have found the products they stock are of second tier or second hand. I personally had 5 hard disks from them dead much sooner than expected, 2 top-end graphic cards and the list goes on... It used to be the prices and services that attracts me there, not any more. you can find...

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Not for me

published 01/01/2009

Received a very poor service from this company. Ordered a base unit for over £400 in November and I have still not received it.

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Satisfactory

ok for local people who need items fast.

20% roughly more expensive than similar online sho...

As mentioned in other reviews here AUT are now about 20% more expensive than other retailers such as scan.co.uk aria.co.uk or dabs.co.uk. So i dont recommend them for any online sales nor can i comment on their mail order service. I also ponder on the positive reviews here for them and wonder if...

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Satisfactory

Cheap Face-to-face-guidance

Take-momey-and-run CUSTOMER SERVICE!

The location is out of the way, lack of bus service/travel is a pain. If youy live in the local area and have a car you should be fine, good luck finding a parking spot. The products are all on show and easy to see, there is alot in the shop that is not on the sight. Prices in the shop and on the...

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Not for me

published 27/12/2007

AUT are by far the worst retailer I have ever dealt with in my life ever. I have been delivered the wrong item twice and am still waiting over two weeks later for them to even pick up the return item. Blind monkeys could do a better job at picking the products off the shelf. At least they may get the shape right.

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Excellent

published 25/09/2007

It's a shame about the bad reviews I have seen on this site as I have had nothing but the best customer service from this company, I would like to say that i think their telephone and internet orders are getting better, well they have seemed to since I have been shopping with aut which is going on about 5 years now... so I would be happy to advise friends, family and anyone who reads this review to shop with aut direct as they have great customer service over the telephone internet and also face to face with the staff that work within Aut Direct. They are also the cheapest computer shop that I have found with these qualities... Mrs Smith...

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Excellent

published 25/09/2007

It's a shame about the bad reviews I have seen on this site as I have had nothing but the best customer service from this company, I would like to say that i think their telephone and internet orders are getting better, well they have seemed to since I have been shopping with aut which is going on about 5 years now... so I would be happy to advise friends, family and anyone who reads this review to shop with aut direct as they have great customer service over the telephone internet and also face to face with the staff that work within Aut Direct. They are also the cheapest computer shop that I have found with these qualities... Mrs Smith...

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